Senior Test EngineerManual testing of Web Applications (80%) and Windows Applications (20%). Testing (Unified security and surveillance software - The view, manage and control both live and recorded video)1). Project estimation for upcoming projects for the teams QA effort (Liaising with the development team to identify both user stories and agreed acceptance criteria which has been derived from the project manager). Keep the Confluence page up to date.2). Identifying who will be working on what features on the QA team3). Liaising with the automation team to identify areas of automation both for upcoming features and also defects that were found during the previous project cycle. When automation runs have reported an issue, I am involved in reproducing the issue manual and raising a defects4). Test Planning (Microsoft Test Manger)5). Test Execution 6). Triage defects for the QA team (Visual Studio) and ensure that all defects are being fixed for the team8). Identify ‘Must Fix’ defects. Have daily meetings with both development and QA team members to ensure timely turn around of defects to closure9). Liaise and review documentation with technical writers10). Demo features to the wider team (Project Manager\ Sales\ QA\ Development and Technical Writer)11). Report weekly to QA Manager of the team’s progress12). Escalate when necessary to the QA Manager, any defects which need to be deferred or if features or being blocked from progressing due to blocking defects13). Give assistance to the support team when requested to help with the investigation of software issues14). When requested provide testing for software patches

1). Attendance of daily customer issues calls across multiple sites in both the UK and America. • Progress updates to the support team for issues escalated to engineering. • Get details of new issues which have been escalated to engineers2). Investigation of issues which have been escalated from the support team to engineers. • Installations• Upgrades• Web Service• Software Issues 3). Remote sessions with customers.• Provide the support team with assistance in resolving issues• Demo of the reported issues from the customer4). Raising and escalation of defects with the Development team.5). Testing of software patches and service packs across multiple products.6). Creation of Release Notes.7). Releasing of software patches to the support team for deployment on customer sites. 8). Releasing of service packs to company website.9). Ensuring the ‘Root Cause Analysis’ process is completed to prevent issue from occurring again.• Meeting with Automation Team to have additional automation tests created• Meeting with QA Team to have additional tests added to regression pack (for when it is not possible to have the test automated)10). Weekly status reports to senior management.

• Estimation of project work (requirements analysis, test planning, test data, test execution and deployments test scripts)• Test case creation\ traceability mapping to requirements\ Test Data• Test plan review (walking through test cases internally with team and also formal review with project team)• Test execution (Smoke/ System/ Regression/ End to End/ Deployment)• HP Quality Center – Defect logging\ Test Execution• Root Cause AnalysisActing Up Quality Control Lead • Providing FTE (Full Time Equivalent) forecasts to my Team Manager for resource head counts throughout the year. * Calculated on estimated projects which have been scheduled for release.• Management of work plan for the team. • Allocation of work to the team\ Coordination of work with other test teams • Creation of Test Strategy Plans for projects\ TSP review with project team• Overseeing of test planning phase\ test plan reviews (internally with team and also with project team)\ signing off on test plans with project team• Daily Meetings during test execution phases of projects with QC Analysts\ User Acceptance Testers\ Third Party Vendors\ In house developers\ Project Team). • Managing the gathering of results and reporting to senior managers and project team on testing status of projects.

• Test case creation• Setting up of test environments (Database\ OS)• Test execution (System, Regression). Execution of SQL statements to ensure that correct data is being populated into tables on databases.• Logging of software issues for investigation by the Development team. • Root Cause Analysis for issues identified by both UAT\ Support Team\ Client Sites.• Liaising with developers to resolve faults.• Demoing of software to clients\ staff training (Support and Sales Teams) • Software Release Notes• Build and testing of Installers (NSIS)• Testing experience in both Waterfall and Agile environments• Testing experience in Application and Web Applications

• Tracking the completion of open support cases• Providing customer service to clients• Team Meetings\ Delegating work to team members• Providing technical assistance for my team• Reporting of software issues to my colleagues in the development team• The deployment of software orders• Testing of our products

• Dealing with software user queries • Investigating software issues• Software Installations• Setting up SQL databases on our hosted servers

Software Developer Feb 2004 – Mar 2005• Designing, testing and implementation of web based solutions. • Programming Languages used include Coldfusion 6.1, MS SQL, Macromedia Dreamweaver, Flash and Fireworks MX

• Cobol Mainframe Programmer• Coldfusion MX• Oracle 8i