Anne Spalding

Anne Spalding Email and Phone Number

Manager, Billing Operations @ Mastercard
St. Louis, MO, US
Anne Spalding's Location
St Louis, Missouri, United States, United States
Anne Spalding's Contact Details

Anne Spalding personal email

n/a
About Anne Spalding

Anne Spalding is a Manager, Billing Operations at Mastercard. She possess expertise in business analysis, functional analysis, customer service, credit cards, databases and 11 more skills.

Anne Spalding's Current Company Details
Mastercard

Mastercard

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Manager, Billing Operations
St. Louis, MO, US
Website:
mastercard.com
Employees:
42669
Company phone:
1800 689 562
Anne Spalding Work Experience Details
  • Mastercard
    Manager, Billing Operations
    Mastercard
    St. Louis, Mo, Us
    View
  • Mastercard
    Director Product Delivery
    Mastercard Dec 2022 - Present
    Purchase, Ny, Us
    View
  • Mastercard
    Manager Billing Operations
    Mastercard Feb 2020 - Dec 2022
    Purchase, Ny, Us
    View
  • Mastercard
    Senior Billing Analyst
    Mastercard Feb 2018 - Feb 2020
    Purchase, Ny, Us
    View
  • Mastercard
    Billing Analyst
    Mastercard Feb 2015 - Feb 2018
    Purchase, Ny, Us
    View
  • Mastercard
    Business Analyst
    Mastercard Aug 2010 - Feb 2015
    Purchase, Ny, Us
    In this position, work with Business Owners to evaluate business requests to define business goals, as well as technical teams to facilitate JAD sessions, define requirements, and present requirement documentation. In addition, I work closely with technical writers to ensure that development changes are clearly conveyed to the customer within multiple different types of technical specifications documents.
    View
  • Mastercard
    Cos Billing Specialist
    Mastercard Jan 2010 - Aug 2010
    Purchase, Ny, Us
    In this role, I researched and resolved complex billing issues fielded by primary support personnel. This level of support required knowledge of overall operations and the billing system, as well as other external and internal programs and databases. I also worked closely with multiple teams to resolve the issues. I mentored primary support personnel for routine billing inquiries.While in this role, I worked on team that managed quarterly project releases to the customers and lead a Frequently Asked Questions team and Best Practices team to better answer our customers in a timely manner.
    View
  • Mastercard
    Cos Processor Team Representative
    Mastercard Mar 2008 - Dec 2009
    Purchase, Ny, Us
    In this role, I answered and researched processor specific inquiries regarding operational processes received via customers and technical account managers.I was also part of a newsletter writing staff, a Bulletin Review Team, played multiple roles within the creation of OnBoarding material for new primary support personnel, and attended customer technical forums.
    View
  • Mastercard
    Cos Core Support Representative
    Mastercard Jul 2006 - Mar 2008
    Purchase, Ny, Us
    In this role, I resolved customer issues regarding core operational issues by researching and working with internal teams.While in this role, I became a Billing SME and was a MasterCom SME for the team from my previous MasterCard experience. I mentored newer primary support personnel in this role as well.
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  • Mastercard
    Mastercom Hubsite Representative
    Mastercard Sep 2001 - Jul 2006
    Purchase, Ny, Us
    In this role, I processed chargeback dispute documentation on behalf of MasterCard members without onsite MasterCom program processing capabilities and resolved customer inquiries globally. In addition, I managed the migration of the India Hubsite volume to the St. Louis office, which resulted in a cost savings of $10,000 annually. Implemented an e-mail documentation dispute submission program, coordinated our contingency processing capabilities, documented procedures, and served as a backup for the MasterCom Specialist role.
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Anne Spalding Skills

Business Analysis Functional Analysis Customer Service Credit Cards Databases User Acceptance Testing Visio Invoicing Mainframe Analysis Financial Analysis Business Process Process Improvement Cross Functional Team Leadership Training Leadership

Anne Spalding Education Details

  • Southern Illinois University, Carbondale
    Southern Illinois University, Carbondale
    Psychology
  • Illnois College
    Illnois College

Frequently Asked Questions about Anne Spalding

What company does Anne Spalding work for?

Anne Spalding works for Mastercard

What is Anne Spalding's role at the current company?

Anne Spalding's current role is Manager, Billing Operations.

What is Anne Spalding's email address?

Anne Spalding's email address is an****@****ard.com

What schools did Anne Spalding attend?

Anne Spalding attended Southern Illinois University, Carbondale, Illnois College.

What skills is Anne Spalding known for?

Anne Spalding has skills like Business Analysis, Functional Analysis, Customer Service, Credit Cards, Databases, User Acceptance Testing, Visio, Invoicing, Mainframe, Analysis, Financial Analysis, Business Process.

Who are Anne Spalding's colleagues?

Anne Spalding's colleagues are Sophie K., Sara Mandel, Kevin Carney, Gabriel Scarabelli, Manoj Dudhe, Martin Tägtström, Olga Semenova 🇺🇦.

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