Anne Stoneman Email and Phone Number

As self-employed child minder I am reasonable for the day to day care and development of children under the age of 8 years old. Key responsibilities• Advertising – Researching and evaluating appropriate advertising methods, designing an attractive webpage, leaflets and social media schedule • Build and maintain relationships with local authorities, schools and applicable government organisations.• Manage accounts - Raise invoices and contracts, complete self-assessment tax returns • Regular risk assessments in line with government regulations • Complete observations, planning and assessments • Review and implement policies and procedure to ensure the business is fully compliant • Customer satisfaction - Maintain positive relationships with children and parents• Build a rapport with local child minders in order to self-evaluate, improve and grow the business • Specialised training

• Input invoices and bank statements through Sage• Raise client invoices and chase payment when required • Review Sales Orders and set up new ADSL accounts • Build and maintain relationships with key business stakeholders • Deliver highest level of customer service via email, phone and post, ensuring complaints are dealt with effectively within agreed service level agreement• IT support – Registering/ renewing domain names • Created a new entrant guide, outlining policies and procedures

Wedgewood• Till management – Cash handling and end of day till balance • Meeting set sales targets through establishing customers’ needs, product knowledge and link selling. • Understand and advertise promotions • Build a rapport with customers • Management duties when required – Recording daily sales figures, monitoring stock levels, dealing with customer complaints