Anne Thomas Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Australia And New Zealand

The internal talent marketplace platform launched during COVID times had potential to become more of an active enabler of employee skills development and organization agility.I led a 10+ diverse squad of volunteers to define and animate an employee-led change adoption plan. We influenced change at different levels to create and sustain momentum, focussing on boosting voluntary part-time project work creation and participation. Change initiatives spanned from 1:1 project coaching, focus groups, targeted training sessions, project spotlights, People Leader change agents, internal go-to portal, employee testimonials and consistent communication. Impact: % registrations of eligible employees improved +21 pts. Number of projects created and employees participating increased x2.5 times.

Adelaide, South Australia, Australia

- Serve as key contact point for Business leadership teams and stakeholders for updates and escalations linked to Customer Experience end-to-end​- Act as Customer Advocate working cohesively with the Business influencing priorities - Oversee Customer Satisfaction and Loyalty scores driving Winning Actions to improve

Australia And New Zealand

Pacific Zone WiSE, Women in Schneider Electric employee resource group’s organization development initiative for it’s community towards educating and empowering women.Our mission was to create an opportunity for women to connect, learn, lead and grow together by participating in a mentoring circles program fully developed by WiSE for WiSE. I co-led the structure, content curation and delivery of the mentoring circles program for 80+ women across Australia and New Zealand. The topics covered included productivity, business acumen, communication, mental fitness, feedback and leadership at all levels. Impact: Participant Net Promoter Score, NPS of 64 on likelihood to recommend program. 83% desired return rate following year as voted by participants.

Adelaide, Australia

I lead a team of Customer Care agents striving to deliver a superior customer experience by bringing their best selves to work daily, efficiently navigating the organisation and making the most of our digital tools and processes.

Adelaide, Australia

Driving Customer Satisfaction on Delivery enabled by a strategy focussed on building a cultural change for sustainable results in Pacific Supply Chain

Bengaluru Area, India

Global Customer Care Process Driver and Business Owner for CRM. Manage a global network of business advocates and solution experts to enhance the Customer Care experience for our Customers & support employees.

Bengaluru Area, India

Responsible for ensuring PMP Offer Creation Project Quality & Customer Satisfaction by working closely with a global project team and manufacturing plants. Project comprised of 6 different product ranges, 5 manufacturing locations in Europe & Asia and catering to Central/Eastern Europe & Nordic market.

Grenoble Area, France

Responsible for planning, execution & analysis of product and system level verification & validation tests. Worked on system level compatibility and dynamic adapatability between miniature circuit breakers, residual current circuit breakers and their auxiliaries & accessories.

Bengaluru Area, India

Familiarized with MCB & RCCB standards & testing methodologies ; developed lab automation applications using National Instruments LabVIEW ; led projects for estimating test uncertainty

Bachelor Of Technology (Btech)

Secondary & High School