Business Owner - Event Management Services
Pietermaritzburg, Kwazulu-Natal, South Africa
Marketing / Sales and Customer Service - Establishing and growing customer relationships in both business-to-consumer and business-to-business. - Creating and presenting proposals from the initial concept and design, to the execution and post-event reconciliation. - Ensuring the highest standards of customer service for each event.- Keeping up-to-date with current industry trends, and updating all social media platforms.- Growing brand awareness with customers and business Operations- Supervising a team of planners while hiring support staff and contract workers.- Managing all areas of the events, from pre-planning to event day, and post-event activities. - Preparing, overseeing, and reconciling the event costing and budget.Management and Accounting- Driving and maintaining the business plan.- Forming relationships with strategic business partners and suppliers.- Supervising the stock and warehouse management processes to meet business needs.- Maintaining hygiene and safety standards to the highest level, to comply with industry regulations.- Taking responsibility for cash flow, banking, and overall performance of the business.- Experienced in training, education, motivation, and supporting staff members.Key achievements- Building a comprehensive client base, that included corporate, medical, NOG, schools, Government, and private clients.- Running a fully compliant business with audited financials, tax clearance certificate, public liberty insurance, workman's compensation, staff safety training, and vehicle service records and reports.- The business offered a fully integrated, quoting, invoicing, and stock control IT system.- The business was a member of SAACI - the Southern African Association for the Conference Industry.- Good business systems and procedures were implemented in the running of the business.- The business frequently offered the team both external and in-house training.