Anne Work Email & Phone Number

Cairns, Australia

The role of the Service Advisor is to provide individuals with a disability and their families or guardian with informal, mainstream and specialist disability services as appropriate to achieve their goals. This involves responding to enquiries and providing information on service options, conducting interview based eligibility and needs assessments, assisting with planning activities and case coordination.Service Advisors work in a Service Access team with other Service Advisors. They have strong working relationships with Disability Services clinicians, staff from non-government organisations and other government agencies within the community and broader region.

Cairns, Australia

• As a Support Linker I achieved all targets within the Support Linking role. I have a comprehensive understanding of the capacity process; mentoring colleagues on capacity process and significantly reduced the Regional unutilised capacity. Adding improvements to the capacity procedures and processes. Assisting team leader to run the register of need•Sound knowledge of all Disability Services programs and initiatives•Inducted and mentored a new support linker team member, this experience has been beneficial and positive for both the new team member and myself enabling me to consolidate my knowledge of the role•I am well known within the disability sector and continue to build positive relationships with key stakeholders and community organisations•Case managed a number of at risk clients, receiving positive feedback from families and stakeholders; ensuring clients are able to exercise both choice and control and experience high levels of satisfaction.

Cairns, Australia

•As Intake Officer I Instituted best practices in the Disability Sector in the areas of quality, safety and productivity•Demonstrated ability, commitment to achieve key outcomes, acting decisively, possessed personal vision to achieve desired direction operating effectively within boundaries, provided impartial advice and took responsibility for mistakes•Prioritisation Identified individuals that were at risk, begun the process of TRL s for Support Linker and identified target groups•Addressed Ministerial-Individuals experienced high levels of satisfaction•Consistently provided peer support to my colleagues

Cairns, Australia

As an Assessor I operated in a person centred, Client focused and evidence based manner•In a timely way finalised all data entry and processed Assessment information to the Service Access Team Leader for allocation of a Support Linker for eligible Clients, and advised persons that they were eligible/not eligible•Completed over one hundred plus quality Needs Assessments and several Reviews•All stability over rides and rationale behind the decision accepted•Individuals experienced high levels of satisfaction•Achieved professional change and development, innovative in harnessing critical thinking, planning, research and analysis•Completed and presented Assessor training to eight trainees-shadowing•FNQ Regional Reward and Recognition 2011 Client Services (External) Award finalist•FNQ Regional Reward and Recognition 2011 Client Services (Internal) Award winner

Cairns, Australia

•As a Support Facilitator I successfully assisted clients to complete outstanding goals•Researched and re negotiated levels of funding and time of support required due to the changing needs of a client•Successfully contacted two long standing on-hold clients that others were not able to engage, to ascertain what they wished to do about their funding. Clients relinquished their funding•Assisted clients to move to Growing stronger (new system); identified clients of which other Facilitators had little or no knowledge, who required case management •Made service users accountable to address deficiencies in services provided•Was originally backup to a Facilitator but was quickly appointed Facilitator without any backup of the most challenging client (12 Stakeholders) involved. Stakeholder meetings were held every fortnight and now monthly.•Assisted in the wrap up and closure of Support Facilitation

Cairns, Australia

•As Senior Coordinator I worked collaboratively with the Manager-Disability Services•Participate in recruitment, selection, induction, training, rostering and monitoring of Support Workers, Senior Support Workers and Coordinators•Undertook tasks in accordance with individual residents’ healthcare plans, daily care plans, activity plans, therapy plans and long term support plans•Assisted supervised Senior Support Workers/Support Workers to implement health care, daily care, activity and therapy plans as well as long term support plans•Established positive working relationships with each resident and to contribute towards enhancing quality of life, independence and self-esteem for each resident •Wrote reports for St John’s Board of Management, including the Annual General Reports, monthly reports, monthly statistics internal and external CSTDA.•Undertook specific training and competency assessments necessary to meet individual resident needs as well as providing training and Mentoring to Senior Support Workers and Support Workers •Respond to crisis situations, following the Emergency Procedures set out in the House Manual•Contributed to the annual staff performance development process•Displayed cultural and religious sensitivity to residents and their families•Assisted Manager with Quality Assurance processes; contribute to team development and to the smooth operation through reviewing operational procedures, recommending changes, planning activities and assisting with routine administrative tasks and Acted in Managers role for six months•Liaised with other professionals including local health care providers, all Allied Health Professionals, Public Trustee, Adult Guardian, DS staff etc.•Assisted with new proposal and or tenders•Exercised a high level of interpersonal skills in dealing with staff colleagues, the public and other organisations