Anne Adams-Smutzer Email & Phone Number

Getzville, New York, United States

Buffalo, New York, United States

• Efficiently handle approximately 50 calls per day while managing insurance claims, ensuring accurate billing, and addressing claim-related concerns.
• Process appeals for various insurance claims, including DME, transportation, medical, and personal medical authorization inquiries, ensuring compliance with medical providers' guidelines.
• Assist with pharmacy inquiries, addressing prescription benefits, pharmacy authorization issues, and customer medication.
• Manage insurance premiums and spend-down matters, addressing customer balances and refunds.
• Oversee customer medical eligibility, including recertification, cancelation, and verifying medical coverage status.
• Check and provide information on dental, vision, and additional medical benefits.

Buffalo, New York, United States

• Coordinated operations with 400 subsidiaries to ensure seamless business processes.
• Assisted payroll operations, addressing timesheets, payment issues, paychecks, and bonus disbursements.
• Assisted with employee benefit programs, addressing employee inquiries, and resolving benefit-related issues.
• Facilitated the training of new call center employees and assisted in their navigation of company programs, including badge creation, job role processes, and onboarding activities.
• Contributed to recruitment processes and talent acquisition.
• Served as an administrative office front desk receptionist, handling calls for top-level executives, maintaining strict security protocols, and managing mail and daily banking deposits.

Buffalo, New York, United States

• Received and processed requests for prescription refills and new prescriptions, ensuring accuracy and efficiency.
• Conducted data entry for new prescription requests to maintain precise records.
• Accurately filled prescriptions, affixing the necessary labels and information.
• Provided excellent customer service by answering telephone inquiries, responding to questions, and fulfilling customer requests.
• Maintained proper storage and security conditions for all pharmaceuticals to meet safety and regulatory standards.
• Directed customers to the Pharmacist for consultations, ensuring their healthcare needs were met effectively.

Buffalo, New York, United States

• Managed incoming calls with a courteous and helpful demeanor.
• Typed and formatted various documents, including presentations.
• Maintained meticulous record-keeping to ensure efficient documentation and retrieval of information.

Buffalo, New York, United States

• Processed remittances and conducted bank deposits using Opex 7200i scanners and Banctec 9500 machines.
• Ensured quality control for encoding machines, guaranteeing timely and accurate processing of customer checks for bank deposits.
• Trained new and existing employees on departmental equipment and office procedures.
• Managed the processing of customer book order requests through mail and telephone, including inventory checks, customer correspondence, payment applications, and database updates.
• Contributed as a Lean project team member, providing support during the transition.
• Answered a multi-line/multi-extension switchboard and routed calls to appropriate personnel.

Bachelor'S Degree, Political Science And Government/International Relations

Activities and Societies: French Club- President, Vice President, Secretary, Treasurer and Fundraising, Council for Exceptional Children.

Covid-19 Contact Tracing, 94.1