Janice Holm Email & Phone Number

Grasonville, Md, Us

Centreville, Md.

Working with small groups of children to enhance their learning experience in a classroom setting. Offering a modified learning experience for these children so they are able to achieve to the best of their ability.

Chester, Maryland

Economy Remodeling Marketing, Social Media, Billing, Proposals

Arnold, Md.

Maintain profit plan and keep track of expenses.Create a profit plan for programs and operations.DSJ: Track DSJ entries to ensure proper placing of revenues. Enter data into a monthly spreadsheet to track revenue as well as expenses.Coordinate with other managers regarding special events in the club.MOD hours: Any issues that come up needing a manager to handle and that departments. manager is not available. Customer complaints, incidents, power outages, weather emergencies.Weather Emergencies: Contact club if any schedule changes need to be made regarding childcare and children's on going programs.Communicate with staff and members keeping all abreast of any changes in the routine schedule.Process payroll email to business office in a timely manner, bi -weekly. Submission of payroll into the profit plan to keep track of budget expenses monthly.Hire, train and develop staff so they can succeed in their career.Prepare new hire paperwork and ensure the packet is correct and turned in to human resources.Keep data base of staff, phone lists, CPR training, Human resource training.Create class schedules for future sessions post in club, newsletter, program guide and submission for social media.Staff classes, hire instructors, train in Gerstung teaching methods, teach when needed.Create rosters, and current data material for a positive return bi-monthly.

Provide a work environment that engenders positive energy, creativity and teamwork among employees. Set rules and procedures for employees to follow. Setting policies in the work place to ensure effective implementation and adherence among each and every employee in the organization.Controls the operating budget for both expenses and income.Company representative at committee meeting and functions. Acts as the spokesperson for the company and discuss the various objectives and plans the organizations goals for success. Handle the day to day issues among clients and caregivers to ensure a smooth operation of business while striving to provide the best service possible. Review monies available for marketing and decide the best course of action for the greatest return for business. Responsible for hiring, completing state paperwork, and training of employees. Conducting in home client interviews for marketing and sales of services.

October 2008 ­ March 2009Home Instead Senior Care Inc.Assist with achieving the Annual Operation Plan's sales, gross profit and productivity objectives. Coordinate and maintain a complete Client Service Schedule. Coordinate a complete Caregiver schedule. Monitor, mediate and log both client and Caregiver concerns for remedy. With the recruiting coordinator and approval from the Owner assist in the hiring and training of qualified applicants. Maintain computer and hard copy files on all prospective, active and former Caregivers. Evaluate and communicate the best method of pairing caregivers and clients to result in success. Monitor, mediate and log Caregivers to Clients, in addition to keeping an up to date log of all communications in the "Boss" system. Assist with the processing of Caregiver payroll, entering Caregiver hours. Develop and administer caregiver tools to meet the requirements of the quality check program. Conduct follow up calls to confirm recent inquiries. The receipt of brochures, marketing information and service calls. Assist in the development and publication of the monthly Caregiver newsletter, with recognition of accomplishmentsand extraordinary service of specific Caregivers.

Providing customer service to all clients within the Yachting division, initial contact with customers and the complete follow through regarding any issues within the service department.Problem solving and resolution with primary customers within the division.Maintain all records regarding auto letter's to include new sales, used boat sales, service, and timely letters regarding existing and extended warranties.Consistent and overall contact with manufactures regarding past, present and future CSI scores both locally and nationally. Chart responses received with ratings.Dispute resolution with customers experiencing problems regarding sales and/or service with their vessels and any or all accessories products.Assist the accounting department on outstanding accounts receivable, review aged open work orders for problems, and resolution of timely payments. Maintain safety compliance within OSHA guidelines for both the sales and service divisions.

Stevensville, Md

Providing customer service and sales support directly to customers, primarily with the four hundred and twenty five West Marine stores in the United States. Originally hired as a Part Time employee, I moved to Full Time status in 2002 to meet the needs of the office's consistently expanding sales and service market.Coordinating product distribution and logistics with West Marine's national Distribution Centers and a third party packaging supplier.Maintain inventory controls and accountability, including data updates using Microsoft software, West Marine's B&B software including Zodiac's business solutions software. Process e-commerce transactions to include product packaging and shipments. Ensuring consistent customer care resolutions with West Marine's Vendor Compliance department and customer margin. Attend regional meetings for further education and training to meet all standards applicable.

Daily logistical and administrative management of the City's community programs, as part ofthe Recreation and Parks department programs,focusing on children under the age of twelve needed to grow concurrently with the significant growth in the size of the community.Responsible for hiring, training and developing staff, ordering supplies and equipment, and arranging for special events and meals.Plan and implement a program of activities, including art, music, games, sports & aquatics, and stories, focused to both the program theme and the age of the children enrolled.Ensure the accuracy of programs' attendance records, in addition to program revenue.Provide for the training and supervision of new and returning staff to the department.Management and recording of tuition income, including the maintenance of petty cash records.Publication of a monthly newsletter for parents and caregivers. The newsletter outlined upcoming activities, schedule changes, meal requirements, and other information relative to the daily needs of the child patrons.Ensuring programs' licensing compliance with state and local government requirements.

B.S., Recreation Administration

Activities and Societies: Sociology Club, Recreational Activities

High School, General

Activities and Societies: Washington Lee High School 9th-12th Grade Women's Crew, Swim Team, Basketball