Anne Ayodele Mba Email & Phone Number

Toronto, Ontario, Canada

Lagos, Nigeria

- Successfully identified and mitigated significant supply chain risks, reducing potential disruptions by 50%. This proactive approach enabled us to maintain operational continuity and consistently meet our customer's needs, demonstrating our commitment to reliability and efficient supply chain management- Conducted in-depth market trends and data analysis, providing the company with critical insights that informed strategic decisions. This intelligence was pivotal in identifying emerging market opportunities and adapting swiftly to industry changes, thereby driving growth and fortifying our competitive edge in the marketplace.- Through a vigilant and unwavering approach, I ensured that all business practices aligned with the prescribed standards, leading to a 35% increase in compliance rates across the organisation. This achievement fostered a culture of excellence and accountability, significantly enhancing operational integrity and organisational reputation.

Nigeria

- By regularly updating portfolio leads, we significantly enhanced compliance and operational understanding, resulting in a 25% increase in adherence to regulatory standards and best practices. This initiative fostered a more transparent environment, facilitating informed decision-making and optimising organisational effectiveness.- Skillfully negotiated with vendors to achieve cost savings while enhancing product quality. This balance of cost-efficiency and quality competitiveness positioned us advantageously in the market, contributing to both profitability and customer satisfaction.

Lagos, Nigeria

Leveraged strong communication skills to effectively address employees' inquiries andresolve issues, resulting in a significant increase in customer satisfaction.• Provided exceptional administrative support to ensure smooth office operations by utilizing expertise in cross-functional collaboration to organize meetings and arrange meeting rooms for external clients, ensuring smooth operations and efficient resource usage.• Oversaw and arranged executive calendars, meetings, and appointments and handledcalls, emails, and other incoming and outgoing correspondence.• Maintained and updated electronic and physical filing systems and prepared and editeddocuments, reports, and presentations.• Successfully planned and executed office events and meetings at a minimal cost,enhanced departmental cooperation and communication because of the developmentand application of a new communication strategy.• Collaborated with team members to complete projects and tasks efficiently.• Served as the initial point of contact for the organization, representing the company'sbrand image and ensuring a positive first impression.• Applied analytical skills to identify areas for process improvement and efficiencyenhancement within the customer relationship management framework.• Contributed to developing a proactive customer engagement strategy, drawing fromexperience in strategic analysis and supplier relationship management

Nigeria

- Demonstrated excellence in resolving customer complaints, successfully converting 75% of dissatisfied customers into loyal ones.- Provided critical insights from customer feedback that led to actionable changes, resulting in a 20% increase in product and service satisfaction scores.- Contributed to informed decision-making by providing detailed reports on customer satisfaction and feedback trends.- Through prompt and effective handling of inquiries and complaints, I significantly increased customer satisfaction ratings, achieving a notable 40% improvement over the previous year.

Graduate Certificate Program, Global Business Management

Master Of Business Administration - Mba

Bsc, Business Administration And Management, General