Anne Bailey Grant Email & Phone Number

Remote

Madison, Wisconsin Area

● Prepare reports, reconcile, and coordinate fixes for claim and policy month-end General Ledger data with Finance and Data Warehouse departments● Maintain, enhance, and support interfaces transmitting claim, policy, Medicare, and billing data● Act as primary IT point of contact for claims maintenance and support● Resolve claims, web data feeds, integration, and loss-run production tickets in FreshService● Coordinate enhancements and issue fixes through SDLC for CO3 releases tracked in JIRA: Translate user requests and SME input to JIRA tickets, requirements, and test cases; Prioritize tickets with Claims Dept, Policy Admin Systems, and Interfaced Systems; Meet regularly with developers to translate requirements into effective solutions; Write scripts and conduct Smoke, UAT, and Regression Testing; Obtain end-user sign-off; Verify enhancements, system functionality, and issue resolution success post-release● Document and consult on current processes to guide selection of new claims system● Write SQL queries and Excel formulas to streamline support, data validation, testing, etc.● Upgraded 3 and coordinated a new Majesco interface on Premium, Policy, and Agency Billing● Ad hoc projects, including new system QA and verifying data migration from a retired system

Madison, Wisconsin Area

● Identified current state workflows and change requests with Subject Matter Experts● Defined future state requirements from identified enhancement requests● Translated requirements with developers to refine Minimum Viable Function PBIs● Assisted with intermittent BPM maintenance tasks, testing, and creation of process guides● Guided User Acceptance Testing to obtain stakeholder sign-off● Created onboarding documentation for software releases to establish change management● Trained users on new functionality to ensure successful go-lives and robust use of features● Reviewed existing documentation and processes to set templates and simplified workflows● Worked with Business Process Team to define, test, and execute BPM enhancement PBIs

Verona, Wi

● Trained client analysts to identify and resolve errors on HL7 v2 interfaces and in Cache log● Managed project timelines to ensure deadlines met regardless of roadblocks● Provided implementation support with a customer service focus● Led requirements gathering and scoping sessions with subject matter experts● Reconciled customer requirements and existing functionality to set implementation scope● Developed and modeled workflows for signoff with stakeholders, primarily using Visio● Managed client analysts for resource allocation, prioritization, expectation setting, deadline setting, and issue troubleshooting● Conducted and taught HL7 v2 setup, testing, project management, and troubleshooting● Debugged interfaces directly by reviewing MUMPS code in Unix text environment● Supported live sites in ongoing error resolution and interface maintenance using remote desktop, Citrix portal, and Unix text environments

● Prepared model and user defined tool risk classification, inventory, and validation● Evaluated and analyzed models and tools for suitability for use across all lines of business within the bank● Performed preparatory work and model analysis for Comprehensive Capital Analysis and Review