I manage the HR department for a credit union servicing the state of Texas. I report to the President/CEO and set department goals that align with the strategic goals of the credit union.• Conduct employee investigations, oversee corrective actions and manage accommodations• Manage unemployment claim responses and hearings• Oversee 401K and Defined Benefit plans• Ensure completion of staff and manager quarterly reviews and annual performance appraisals• Prepare annual wage surveys • Schedule, conduct and manage the applicant/new hire onboarding process• Balance monthly general ledger accounts for payroll and benefits• Strategize with managers on recruitment and retention processes • Cultivate strong trusting relationships with staff and management • Provide training and coaching to the management team• Point of contact for management and staff on benefits• Manage semi-monthly and biweekly payroll runs

Worked at a retail store selling, designing, sourcing stones, and drafting jewelry appraisals for the Owner.• Provide excellent customer service to clients and vendors• Partner with lapidaries and CAD designers to create custom pieces • Managed social media page and worked with marketing company to analyze client information to improve sales• Educate clients on general jewelry knowledge including: stone grading, metal purity and variations, jewelry maintenance, insurance, appraisals, and repairs

Oversaw HR departments of 2 business units. A $310M grocery distribution center serving 40+ locations in the Southwest Region and a Catering Center with 4 remote locations all serving the Austin area. Had up to 2 direct reports at the distribution center, the HR Assistant and IT Manager.• Awarded: 2016 December Team Member of the Month, 2015 Administration All Star for maintaining high levels of service and consistency with assignment of additional business units, 2010 Facility Special Performer All Star for leading a 50% reduction in workforce without interruption to business and outstanding performance, 2009 Facility All Star recognized at the facility and regional levels for outstanding performance, 2008 Special Performer All Star for leading outsourcing of transportation department and 2006 Facility Special Performer All Star for implementing new audit processes to ensure legal compliance• Collaborated with distribution leadership to achieve 2012 and 2013 “DC of the Year” out of 10 distribution centers nationwide based on metrics for safety, turnover, sales, and productivity• Primary point of contact for: leave of absence, accommodations, ADA compliance, employee complaints and investigations, corrective action, unemployment claims and hearings, payroll/benefits and annual enrollment • Partnered with the Legal Team to prepare for settlements/litigation• Managed work injury documentation process and reviewed/approved work injury accommodations• Conducted on site and metro new hire orientations for management and employees

In 2002 promoted to the corporate home office store as the HR Manager. I worked closely with the corporate HR team on hiring and recruiting. Impacted sales by balancing an active role on the sales floor and providing excellent customer service internally and externally. • Instrumental to the success of corporate downsizing.• Leader of the Customer Service Committee, United Way Contribution Drive, and the Ride Share program.• Achieved perfect scores on numerous mystery job applicants measuring fairness, friendliness, and professionalism.

Promoted in 2001 to Assistant Human Resource Manager in the same location • Accomplished a 100% fill rate on open job requisitions for 300+ regular employees and 100+ seasonal.• Received multiple perfect scores on mystery job applicants measuring fairness, friendliness, and professionalism.