A small company with a personal touch, that loves problem solving and happy to discuss data projects big or small to suit your needs.We provide services such as:Supporter InsightReporting and Data VisualisationLifetime ValueSurveysPredictive ModellingSelectionsDatabase Audits and GDPR Compliance.Charity clients include Action for Children, Diabetes UK, KIDS, Providence Row, The Connection at St. Martin's and USPG.Corporate clients include Apple… Show more A small company with a personal touch, that loves problem solving and happy to discuss data projects big or small to suit your needs.We provide services such as:Supporter InsightReporting and Data VisualisationLifetime ValueSurveysPredictive ModellingSelectionsDatabase Audits and GDPR Compliance.Charity clients include Action for Children, Diabetes UK, KIDS, Providence Row, The Connection at St. Martin's and USPG.Corporate clients include Apple and Livity Show less

- A new role setting up the Supporter Insight function. - Project managed the delivery of the Lifetime value model and trained staff on how to best use it. - Created a committed giving predictive attrition model.- Set up of regular reports of supporter information. - Created a five year financial forecast model which enables senior management to view various scenarios and levels of risk. - Tools used: FastStats, PSPP (SPSS), R, Raiser's Edge, Excel.

This was a new role within the IT department with the task of setting up a reporting function and providing M.I. to the leadership team. After investigating what was needed by various stakeholders at different levels from the leadership team to team managers, I implemented a suite of reports for the department and customers, including headcount, customer service, team manager reports on workload, service level, dashboards and KPIs. My main tasks included producing performance reporting… Show more This was a new role within the IT department with the task of setting up a reporting function and providing M.I. to the leadership team. After investigating what was needed by various stakeholders at different levels from the leadership team to team managers, I implemented a suite of reports for the department and customers, including headcount, customer service, team manager reports on workload, service level, dashboards and KPIs. My main tasks included producing performance reporting for the leadership team with analysis and recommendations on areas for improvement. I also set up, managed and analysed our customer satisfaction survey. This had a very high response rate and quantitative and qualitative data was gathered and analysed. Alongside the performance statistics this enabled me to produce meaningful insights for continuous service improvement. Show less

- Part of the Volunteer Fundraising (Community) team.- The team recently transferred from Raiser’s Edge to our new SRM database Siebel. - This transition involved completing data tasks pre and post go-live, redesigning new reports in OBI, supporting database users and working with technical teams on our requirements and change requests for database development.- Act as an internal contractor, providing specialist advice to Senior Managers on data and reporting.- Work to drive up… Show more - Part of the Volunteer Fundraising (Community) team.- The team recently transferred from Raiser’s Edge to our new SRM database Siebel. - This transition involved completing data tasks pre and post go-live, redesigning new reports in OBI, supporting database users and working with technical teams on our requirements and change requests for database development.- Act as an internal contractor, providing specialist advice to Senior Managers on data and reporting.- Work to drive up the department’s data quality- Provide database support and advice to 70+ database users.- Run, create and amend the reporting suite for the department- Line management of the Data and Reporting Executive- Online reporting- Analysis Show less

- Produced actionable and insightful analysis on our database of 13 million supporters- Worked for various teams, such as Cancer Campaigns (political campaigning), Innovation, Legacies and Direct Marketing. - Communicated the insight from analysis to a variety of audiences. - Produced and implemented Legacy propensity model and improved Cash and Committed Giving lifetime value models. - Strategic analysis projects- Use of third party data in analysis projects

- Data selections for Direct Marketing- Database reports- Analysis

- Produced analysis that had practical implications and recommendations for strategy e.g. advising on database segmentation for campaigners. - Developing, maintaining and improving the rolling forecast income model and supporting fundraisers on how to use it for producing budgets.

- Responsible for producing attrition analysis and reports for charity clients- Collated analysis in order to identify overall trends. - Investigated and reported on reasons for variations in attrition for internal purposes

- Managed the Business Analysis Team (1x Business Analyst and 2x Assistant Business Analysts).- Prioritised and managed the team workload to ensure completion of the tasks.- Produced analysis, reports and statistics for Fundraising campaign managers. - Advised on projects such as lifetime value and customer relationship management (CRM)- Assisted teams with transition from Raiser’s Edge to the central appeals database. - Took steps to ensure the Data Protection Act was… Show more - Managed the Business Analysis Team (1x Business Analyst and 2x Assistant Business Analysts).- Prioritised and managed the team workload to ensure completion of the tasks.- Produced analysis, reports and statistics for Fundraising campaign managers. - Advised on projects such as lifetime value and customer relationship management (CRM)- Assisted teams with transition from Raiser’s Edge to the central appeals database. - Took steps to ensure the Data Protection Act was adhered to. - Advising on segmentation and data selection. Show less

- Produced cost models for sales bids. - Worked with Sales on many large tenders for companies in order to create profitable and competitive pricing.

- Helped improve data quality through developing protocols for imports and data capture. - Developed queries and global changes.- Liaised with external commercial partners to improve the quality of provided data.

- Maintained the Access customer database and identified and rectified potential and actual data inaccuracies. - Produced management reports and business analysis mainly for the sales director as required. - Comprehensive analysis project of commissions paid to agencies which was used to develop the commissions budget.