Anna Marie Centeno Email & Phone Number

Dallas-Fort Worth Metroplex

Sweden

• Anticipated the needs of the executive and proactively addressed them. Provided high-level administrative support to ensure client’s margin and productivity. • Actively managed executive's email using the PARA Method by Tiago Forte and maintained Inbox Zero. •Translated emails from Swedish, Danish, and Norwegian into English using DeepL, drafted responses, and replied on behalf of the client.• Leveraged AI tools to drive efficiency and solve complex problems• Coordinated comprehensive travel logistics and arrangements (flights, hotels, & transportation), ensuring seamless and efficient itineraries.• Utilized the Ideal Week Method by Michael Hyatt to efficiently manage the executive calendar, travel, appointments, meetings, and conference calls.• Prepared, edited, and maintained the company’s digital platforms in 4 countries (Sweden, Denmark, Norway, and Finland) including email marketing for Mailchimp.• Managed expense reports, time reports, and reimbursement processes.• Prepared and edited documents, reports, and presentations. Organized and maintained files and records in electronic formats.• Assisted with special projects and initiatives like Events and Conferences as assigned by the client.• Conducted research and compiled data to support executive decision-making.• Handled confidential information with discretion and maintained confidentiality at all times.

Prince Edward, Ontario, Canada

Social Media Marketing, Copywriting, Photo Editing, Graphic Design

Philippines

Bonifacio Global City

• Managed the calendar of events using an online booking system and led a team of Event Services staff who monitored complete event logistics prior to each event.• Supervised daily events (quality check and customer service) and led technical meetings/weekly team coordination meetings.• Handled food requirements for general staff meetings and coordinated with caterers and other food suppliers.• Functioned as Purchasing Officer by preparing and monitoring the team's yearly budget, purchase requests, petty cash and liquidation.

Domestic Airport Road, Pasay City

• Oversees the daily activities/meetings of the sub-department• Transcribes executive correspondence, books flights, answers email and phone inquiries and routes telephone calls• Makes executive travel arrangements and reservations for meeting venues• Prepares monthly status reports and minutes of the meeting using Microsoft Office applications• Monitors and purchases office supplies• Delegates filing of important documents to the office clerk

Pal Corporate Sales, Padre Faura, Ermita, Manila

• Managed a portfolio of corporate accounts and achieved sales revenue targets by building good partner relationships with them and accredited travel agencies.• Actively joined sales blitz to promote the airlines products and services while gathering market data to ensure revenue objectives are achieved• Identified new prospects for corporate account opportunities based on revenue potential• Executed group handling operations, processed group bookings from different travel agencies and corporate accounts.

Pasay, National Capital Region, Philippines

•Processed incoming teletype reject messages from other airlines (OALs) and Computerized Reservations Systems (CRSs) within a specified timeframe•Handled group transactions with teletype reject changes related to passenger’s change of name in group bookings•Performed pre-flight checks and quality control in bookings•Arranged pre-flight protection and passenger advisories including changes in services and special service requirements during flight delays and cancellations.

Domestic Airport Road, Pasay City

• Handled 24-hour inquiries for domestic and international flights; provided travel information such as flight schedules and availability, international and domestic fare restrictions, special passenger requests and visa requirements.• Handled various airline reservations transactions including booking of flights, tour packages with hotel accommodations and recommended different company products, promotions and services offered by PAL.• Assisted passengers with complaints and pacified irate passengers while maintaining a favorable image for the company.• Handled the dedicated First Class, Mabuhay Class and Mabuhay Club members’ reservations hotline.

Bs, Hotel And Restaurant Management

On the Job Trainings: Via Mare Restaurant, Greenbelt, Makati - assigned in the Kitchen, Bakery and Dining Area during daily operations.

High School/Secondary Diplomas And Certificates