Anne Chappaz Email & Phone Number

Geneva Area, Switzerland

ITC is a joint agency of WTO and UN in Geneva mandated to improve the engagement of SMEs in poorer countries in inclusive global trade. The Institutions and Ecosystems Section improves the performance of business support organizations around the world, thus growing the multiplier effect of their work with exporters and investors. I lead a team of technical.

Geneva Area, Switzerland

ITC is funded by the UN and WTO. They work with Economic Development Agencies and Trade Support Institutions in Less Developed and Developing Economies to deliver "trade impact for good". My assignments have included:Zambia: Strategy workshops, formulation and coaching. Performance measurement consulting and advisory.Zimbabwe: Performance measurement.

Wellington & Wairarapa, New Zealand

Consulting, consolidating and creating information to support a strategic review by the Board.Acting Regional Director South and South-East Asia

Wellington

• I returned to New Zealand and worked alongside the GM International to support a change programme designed to improve our customer experience. By working in partnership with skilled and highly engaged NZTE people.
• developing and delivering a communications plan
• identifying skills gaps
• designing skills modules
• designing new measurement and reporting processes
• leadership development

Hamburg Area, Germany

• Senior Diplomatic role working alongside Ambassadors to deliver the work of NZTE aligned with New Zealand government priorities through our offices in Hamburg, Paris, London, Milan, Madrid, Dubai, Istanbul and Moscow..
• Leading a team of 30 Trade Commissioners, Consuls General and Business Development Managers in UK, Europe, Turkey and Russia.
• Contributing to strategy as a member of the International Leadership group
• Ensuring successful delivery of services and solutions to NZ businesses and clusters to help them grow and internationalise
• Creating and maintaining productive and powerful relationships with external and internal stakeholders, including an Advisory Board.
• Managing an operational budget of NZD $10 MillionHighlights:

Auckland, New Zealand

• Leading a team of Regional Managers and Account Managers across New Zealand. Responsibilities included:
• Managing a $NZ 10 million grant programme to support regional economic development goals
• Managing a $NZ 4 million operational budget
• Leading a team of 45 people in 6 offices across New Zealand to deliver internationalisation and capability building services to NZ companies
• Chairing the customer segmentation process
• Business owner of the CRM (Customer Relationship Management Tool)

Vancouver, Canada Area

• Leading a team of Trade Commissioners across Canada, US and Mexico. Responsibilities included:
• Leading a team of 30 Trade Commissioners, Business Development Managers and support staff in Vancouver, Toronto, Los Angeles and Mexico City to deliver internationalisation support to NZ businesses
• Supporting the Regional Director with strategic planning and budgeting for North and South America
• Engaging with Ambassadors to deliver on NZ Inc objectives
• Working alongside a New York based Advisory BoardHighlights:
• Delivering a multi-city Ministerial mission as part of the celebration of direct Auckland –Vancouver air links

Auckland, New Zealand

• Working with a portfolio of companies seeking support in reaching their growth and internationalisation goals. Specialising in apparel and textiles.Responsibilities included:
• Engaging with 120 NZ business in the apparel, textiles and giftware sector to build export capability and access new markets
• Representing the NZ government sponsorship of NZ Fashion Week
• Managing delegations and trade fair stands of NZ fashion companies to Australia Fashion week
• Representing fashion and apparel business interests in Government policy working groups on the Creative sector
• Representing NZTE as an expert on Australian GST implications for NZ exporters.Highlights:

Auckland, New Zealand

• Criterion was a manufacturer of flat pack furniture, exporting mainly to Australia and USA. It has since closed down its operations. At its peak we were shipping 10 containers per week.Responsibilities included:
• Negotiations with freight companies
• Engagement with factory planners and logistics teams
• Shipping documentation
• Stock management
• Review, negotiation and management of Letters of Credit

Bordeaux Area, France

Sourcing and consolidating electrical equipment for clients in Africa and SE Asia. Managing P&L for projects up to $1 Million French francs

Grenoble Area, France

Managing logistics and administration for global exports of caving, mountaineering and security equipment

Auckland, New Zealand

Graduate trainee, covering imports, exports and sales support

Ma (Hons), Geography, English, Economics

Annual Prize for Geography Masters thesis on Economic, Social and Environmental objectives in Regional Planning in Auckland.

Executive Education Certificate, Leading Change In Complex Organisations

Executive Education Certificate, Corporate Strategy

Maitrise, English

Masters Thesis on Katherine Mansfield