• Liaison to manage information flow between referring physicians, radiologists, technicians and patients and perform follow up actions to resolve issues• Respond to requests and communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, physicians and team members• Expedite unread diagnostic exams and report critical test results to clinical staff and physicians• Obtained prior mammogram images for new patients from other facilities • Ambassador representing M.D. Anderson Cancer Center

• Verified patient eligibility and benefits for oral surgeries for two surgeons • Initiated Pre-Treatment Estimates and follow through until approved • Calculated patient and insurance portions based on contractual agreements • Called, emailed, or texted every patient with their amounts due for surgery • Excellent customer service skills

Part time while going to SHSU

• Registered patients for outpatient services• Verified and obtained authorizations for diagnostic images• Scheduled outpatient diagnostic procedures • Collected and/or negotiated point of service payments (co-pays, deductibles, self-pay amounts)

Registered patients for outpatient servicesCollected monies due from insurance deductible and coinsurance amountsObtained financial assistance for self pay patientsSet up payment arrangements