• Developed and lead an Operational Excellence program including model design, program vision and mandate, developed and implemented project charter and communication plan• Implemented Steering Committee including roles and responsibilities to ensure Operational Excellence deliverables were aligned with the corporate strategy• Coordinated project resources and project tracking including developing deliverables and KPIs• Developed training materials and instructed site colleagues on LEAN methodologies like Value Stream Mapping, 5S, SMED and TIMEWOOD waste• Developed and lead “Leading Change” program to prepare for culture change including implementing a Guiding Team and Idea Generation program for employee participation in efficiency savings

• Reported to the CEO and an active member of the Site Leadership Team, providing administrative support to numerous individuals and teams• Managed and mentored administrative team members including setting objectives, coaching, team development and performance management resulting in a highly effective administrative team• Developed and implemented processes around the effective operation of the corporate calendar ensuring deliverables for strategic planning were met• Set meeting schedules, developed agendas, documented and managed meeting minutes and action items to ensure critical deadlines and actions were met• Developed presentations for customer business review meetings, employee meetings and community events and proofed presentations, correspondence and documents prepared by the Leadership Team and Senior Managers, using Word, Excel and PowerPoint• Input and validated critical data into customer service and operational databases, using small Access databases and SAP• Planned and implemented meetings including venue and accommodation, meeting content and agenda development and arranged travel requirements as needed• Working closely with Human Resources, coordinated and participated in site initiatives such as objective setting, employee reorganizations, plant bonus plan, colleague surveys, employee newsletter and social events• Lead and participated in a variety of continuous improvement projects including member of SAP implementation team focusing on the sales and distribution module

• Arranged travel itineraries for a large volume of corporate clientele• Provided consistent and superior customer service• Maintained high level of sales ($1.2 million in first year)

• Program delivery to adult students, Office Procedures and Business Communications, MS Office Software Applications, General Business Accounting• Researched and developed course curriculum, daily lesson plans, and testing examinations• Coach and mentor students