Spearheaded the launch of client training and certification program for SaaS company. Spurred collaboration among internal departments and implemented internal processes to improve efficiency of curriculum/course development. Advocated for client training needs and mentored non-training professionals on training best-practices, standards and learning theory.

Assessed and defined performance improvement/training opportunities for hundreds of employees in retail automotive establishments as well as for automotive performance improvement consultants. Articulated and gained agreement on client/stakeholder goals and desired learner perfomance. Collaborated on the design and development of applications-based learning experiences including eLearning, workshops, video and text messaging. Implemented digital solution to sustain learning and reinforce application of skills after the learning event. Conducted multiple train-the-trainer workshops on training content as well as consulting/trainer/facilitator best practices. Strive to implement solutions that help learners be successful on the job and help clients achieve their goals.

Worked hand-in-hand with companies to define their training and development needs. Experienced designing and conducting needs analysis through surveys, interviews, focus groups and on-site observational assessments. Worked on multi-year curriculum as well as short-term interventions. Partnered with diverse communities of clients, SMEs, support staff and learners in a variety of industries at all organizational levels (executive to frontline). Enjoy collaborating with others to produce effective and creative performance improvement solutions.As part of a strategic planning team - designed and developed a performance improvement program integrating: customer satisfaction research; process improvement methodology; decision-making, management/leadership tools, and facilitator visits to assist with implementation, accountability and sustainment. Continued as an Instructional Designer, designing and developing associated tools and process. Simultaneously was an onsite facilitator assisting dealerships with process improvement efforts to increase customer satisfaction and sales. Interacted with front-line employees, middle management, General Managers and owners as well as corporate sponsers and fellow faciliators. Provided clients with best-practice training and learning recommendations to help them achieve business objectives. Designed, developed and implemented custom elearning for intranet, web, tablet and mobile devices as well as instructor-led workshops. Partnered with project teammates to produce training modules and learning experiences that met the needs of our clients, their employees and their customers. Led and mentored teammates through the training development process.