Anne De Ridder Email & Phone Number

Portland, Or, Us

United States

Ensure consistent delivery of quality, results-driven marketing content for high-tech Fortune 50 clients. Oversee execution of all content efforts completed by a team of writers, editors, and social media specialists, from interview script and draft development through finalization and publishing, with a focus on unified voice, style, tone, messaging, and SEO optimization. Focus areas: writer assignments; substantive, developmental, and line editing; writing; hiring; onboarding; standards development; measurement/assessment.

Beaverton, Oregon, United States

Led the integration of credit card processing and alerting systems (via direct API and SSO) with the Corillian Online ASP online banking product. Focus areas: planning and requirements definition; product ownership responsibilities for remote development team; Agile development; product readiness and launch.

Subject matter expert and mentor for students completing the Product Management Flex certificate program. Focus areas: weekly 1:1 mentorship and training sessions; assignment assessment and grading.

Portland, Oregon, United States

Consultant for clients representing a broad range of industries including digital marketing, entertainment, manufacturing, and education.Project Highlights: OKR definition; competitive analysis; product strategy development; user experience research and design (user journey map, content inventory, site map, wireframes (web, mobile)); content strategy; proposal creation; client engagement, meeting facilitation, and presentation; marketing strategy development; marketing content creation

Portland, Oregon

Accountable for building and leading a product management team driving strategic direction and value delivery across a large product portfolio supporting guests, homeowners, field operations, internal employees, and customer support. Partnered with the COO, responsible for yearly/quarterly company, operations department, and product team OKRs. Key Accomplishments: formation of a coordinated, cross-operations product management team; plan, build, and launch of Vacasa's first mobile app for iOS and Android

Portland, Oregon

Responsible for end-to-end guest digital experiences including the public-facing web site, transactional guest communications and guest portal. Focus areas: strategic product vision; roadmap and OKR definition; planning and requirements definition; Agile product ownership for multiple Agile teams across two locations; product readiness and launch. Key accomplishment: successful rebuild and launch of public-facing site and rebrand of all digital assets.

Hillsboro, Or

Responsible for the successful delivery of the Corillian Online ASP online banking product to over a hundred financial institutions and 3 million end users (consumer and small business) through personal contributions and leadership of a team of product owners. Focus areas: program and release level oversight and planning; Agile product ownership; product readiness and launch. Key accomplishments: forming the product line’s product owner team; consistent on-schedule delivery of quarterly major releases coordinated across 10 geographically-dispersed teams

Hillsboro, Or

Agile product owner responsible for the Corillian Online ASP online banking product. Focus areas: planning and requirements definition; product ownership responsibilities for four development teams; product readiness and launch. Key accomplishment: As the first and sole Product Owner at the time, successful delivery of a ground-up rebuild and redesign of the Corillian Online ASP online banking user experience.Recognition: Internal awards for contributions as a product owner.

UX lead responsible for user research and product design. Focus areas: planning and execution of user research; contextual inquiry, persona development, and usability studies; definition of research practice and processes; definition of ROI, service and product adoption, and usability metrics for the Corillian Online ASP user experience; sole UX designer for a next-gen Windows 8 banking application.Key accomplishments: * Successful planning and execution of end user research (consumer and small business) for three major initiatives involving team members in the US and New Zealand* Paradigm-shifting small business research. Publication: Fiserv. (April 2013). Segmentation by Lifecycle Stage: A Better Way to Define Small Businesses [White Paper]Recognition: Internal awards for contributions as a UX lead; development team Star Award; Champion Award nomination

End-to-end management of an information network for enthusiasts of Willys and Jeep vehicles with over 2,000 subscribers worldwide. As a small business owner, I was responsible for all aspects of business operations, publications (content development, editing, publishing, and mail distribution), membership management, online presence, communications, event coordination, and merchandise ordering and fulfillment.Recognition: Excellence Award in Technical Publications, Willamette Valley Chapter, Society for Technical Communication, January 2008

Portland, Or

Accountable and responsible for delivering impactful digital experiences (web, mobile) within client budget and timeline requirements.Director responsibilities: management of a team of user experience architects and interaction designers (staff and contract); scoping project effort and requirements; participation in proposal development and potential client pitches; implementation of new research and design evaluation techniques.Individual contributor focus areas: user research, interaction design, information architecture, usability testing, strategic recommendations.Recognition: 2012 Web Marketing Association Mobile-Web Award for Outstanding Achievement in Mobile (Best Consumer Goods Mobile Website) for Schlage Consumer Mobile

Portland, Or

User Experience lead supporting clients in the digital space through the use of user-centered design processes.Project work for companies such as: FEI, Mountain Hardwear, Trane Commercial Systems, HSBC, Schlage Residential

Portland, Oregon Area

User Experience consultant supporting clients in the digital space through the use of user-centered design processes including contextual research, persona and customer journey map development, information architecture, feature and content inventories, in person and remote usability studies.Clients: Therapy Design; White Horse; Happy, Inc.; TransCore; Usability Architects, Inc.Project work: Wolters Kluwer Financial Services; Life By Design NW; Multnomah County; Unity Health; Dotster

Beaverton, Or

Member of a two-person team responsible for identifying next generation solutions for MPEG, IPTV, video editing, and television broadcast signal analysis; followed a user-centered design process starting with contextual inquiry and ending with paper prototype creation and concept validation with customers. Projects required gaining an understanding of current and competitive products, alternate solutions, video-related standards, and customer technical requirements. Conducted heuristic and full-length usability studies of current and new products. For all customer observations and studies, collected and cataloged audio and video footage and created highlight videos using various editing programs. User experience lead on a video product pilot project in collaboration with IDEO; project included contextual inquiry through development of pre-product concepts and concept validation with end users.

Portland, Oregon

Marketing team member responsible for development of case studies for publication in industry-specific periodicals, product marketing materials, and workshop, trade show and event materials.

Camus, Wa

Information designer responsible for digital content development for the public web site; printed technical documentation including product fact sheets, brochures and sales guides; and external marketing materials including digital and print advertisements. Also acted as primary liaison with external agency managing press releases and trade show coordination.

Portland, Or

Sole writer responsible for creating comprehensive product design manual for company’s environmental products along with style guide and lexicon; provided technical editing for all scientific papers and articles; conducted competitive evaluations and heuristic reviews for web site redesign.Achievement: Merit Awards in Technical Art and Technical Publications for the Stormwater Management Inc. Product Design Manual, Willamette Valley Chapter, Society for Technical Communication, March 2003

Beaverton, Or

User-centered design lead for multiple programs; facilitated project definition and design meetings; responsible for primary user research as well as usability testing of intra- and internet sites, web-based tools, and oscilloscope products; sole UI designer for an oscilloscope accessory.

San Jose, Ca

Information Development team leader for four product teams, covering the DB2 and IMS database systems and JavaBean components; responsible for planning and development of hard copy and online technical information as well as managing multiple writers in order to complete documentation on time and successfully deliver for translation.Achievement: D03 Department Peer Appreciation Award, IBM, November 1999

Ms, Human Centered Design And Engineering; Technical Communication

Activities and Societies: Society of Technical Communication Master’s Thesis: Document review process in industry Internship: IBM.

Ba, Chemistry

Activities and Societies: American Geophysical Union; American Chemical Society; Alpha Chi Sigma Minor in Classical Studies Recipient.