In my role as Business Analyst, I am the link between Category Management, Sales, and IT teams, focusing on (ready-made) order applications for curtain, blinds and floors and services. My primary responsibilities include:Building Strong PartnershipsI focus on creating solid relationships with business stakeholders to understand their needs and drive the development of tailored IT services and products for the retail sector. This collaboration helps us align our efforts with the… Show more In my role as Business Analyst, I am the link between Category Management, Sales, and IT teams, focusing on (ready-made) order applications for curtain, blinds and floors and services. My primary responsibilities include:Building Strong PartnershipsI focus on creating solid relationships with business stakeholders to understand their needs and drive the development of tailored IT services and products for the retail sector. This collaboration helps us align our efforts with the business goals.Engaging with StakeholdersI work closely with business owners and cross-functional teams to tackle complex challenges. By ensuring that everyone’s voice is heard, we can create better product strategies.Driving Continuous ImprovementI take the initiative to enhance processes by actively seeking feedback from stakeholders. By implementing new solutions and improving efficiency, we not only streamline operations but also elevate the overall customer experience.Gathering and Prioritizing RequirementsI collaborate with stakeholders to gather and prioritize business requirements, turning them into actionable product features and detailed specifications.Creating Clear Process ModelsI use tools like Visio and BlueDolphin (BPMN) to develop clear business process models. This helps everyone understand workflows and make informed decisions, leading to smoother operations.Managing the Product BacklogI oversee the product backlog, working closely with stakeholders to ensure priorities reflect both business objectives and customer needs. I continuously refine user stories and acceptance criteria to keep everything on track.Proactively Resolving IssuesI’ve set up effective processes for tracking and addressing issues raised by stakeholders. This proactive approach not only improves service delivery but also builds trust and confidence in our projects. Show less

In my role as the CRM Business Lead for the Benelux region, I was the link between Business, Sales, and IT teams, focusing on Microsoft Dynamics 365 CE. My primary responsibilities included:Integrating CRM with Business Strategy: I ensured that CRM initiatives were closely aligned with business decision-making processes, helping organizations leverage data for strategic insights.Business Process Mapping and Restructuring: I analyzed and redesigned business processes to… Show more In my role as the CRM Business Lead for the Benelux region, I was the link between Business, Sales, and IT teams, focusing on Microsoft Dynamics 365 CE. My primary responsibilities included:Integrating CRM with Business Strategy: I ensured that CRM initiatives were closely aligned with business decision-making processes, helping organizations leverage data for strategic insights.Business Process Mapping and Restructuring: I analyzed and redesigned business processes to optimize efficiency, setting up effective CRM workflows that enhanced operational performance.Data Analytics and Reporting: I specialized in CRM data analytics and created insightful dashboards using Power BI, enabling stakeholders to make informed decisions based on real-time data.Interface Alignment: I facilitated seamless integration between ERP and CRM systems, ensuring that data flowed smoothly and supported comprehensive business operations.User Training and Support: I designed and delivered training sessions for CRM users, empowering them to fully utilize the system’s capabilities and improve user adoption.Business Process Optimization: I proactively suggested and implemented changes that streamlined business processes, driving efficiency and enhancing overall performance. Show less

In my role at DS Smith Tilburg, I was responsible for bridging customer requirements with technical and service solutions. My key responsibilities included:Capturing Customer Requirements:I gathered customer needs and provided tailored solutions, ensuring alignment with their expectations.Business Development:I proactively sought new business opportunities and coordinated the procurement process, contributing to overall growth and efficiency.Managing Complex… Show more In my role at DS Smith Tilburg, I was responsible for bridging customer requirements with technical and service solutions. My key responsibilities included:Capturing Customer Requirements:I gathered customer needs and provided tailored solutions, ensuring alignment with their expectations.Business Development:I proactively sought new business opportunities and coordinated the procurement process, contributing to overall growth and efficiency.Managing Complex Customer Portfolios:I navigated a complex customer portfolio, addressing challenges such as the transition to supplier portals and an increase in export deliveries, including support on incoterms and export documentation.Process Optimization:I enhanced operational efficiency by maintaining the purchasing process and developing indexation models in Excel.Training and Development:I collaborated with sister companies to deliver training on our product portfolio, equipping teams with essential knowledge.Leadership in Organizational Change:In 2019, I shifted focus from managing a customer portfolio to training new employees and supporting colleagues through significant internal changes.Process Improvement Initiatives:The restructuring of the customer service department allowed me to lead efforts in creating optimal processes, enhancing service delivery.Transition to Supply Chain Management:By 2021, I moved to the Supply Chain department, where my responsibilities included building complex producible products in our CPMS application, developing pricing strategies, and managing stock and outsourcing for paper supply and partially produced products.User Involvement in IT Projects:I was consistently involved on the user side in IT projects. I participated in new system implementations, including D365 CE and SAP, ensuring user needs were addressed during rollouts, and collaborated on new features in our CPMS application and D365 CE environment to enhance functionality and user experience. Show less

Starting as a waitress I gradiently grew into the role of Assistent Manager. In this position I had to ensure that the restaurant operated efficiently and profitably while maintaining the high standards in respect to customer service and health and safety. Day-to-day activities consisted out of shift organisation, supervising and staff management,responding to customer complaints and advising customers.

Responsible to ensure that all holidays run smoothly and meet client’s expectations. My responsibilities included offering sightseeing advise, organizing, selling and leading excursions, inspecting hotel safety and hygiene and provide safety devises.