Anne Glynn Acii Ba (Hons) Email & Phone Number

Cobham, Gb

London, United Kingdom

Working within the broker community, global and London centric, understanding how they interact with Lloyd's and having a strategic, structured relationship with key stakeholders within the various organisations. Also, acting as regional support into the corporation for North America, assisting the development and understanding of the business placed into the Lloyd's market as well as working on high profile projects.

London, United Kingdom

- Worked with the UK Board to enhance the global offering of the syndicate through its own internal network and its far reaching global relationships. Analysed the feasibility and possible increased business through offering global programmes and worked with a specific business area, drawing up agreements with select specific fronters to enhance the Catlin offering- Facilitated business opportunities between Underwriters and Brokers across various insurance products… Show more - Worked with the UK Board to enhance the global offering of the syndicate through its own internal network and its far reaching global relationships. Analysed the feasibility and possible increased business through offering global programmes and worked with a specific business area, drawing up agreements with select specific fronters to enhance the Catlin offering- Facilitated business opportunities between Underwriters and Brokers across various insurance products and potential customers either through cross sell at renewal or new opportunities. In particular, drawing up tenders under the UK government scheme and wider afield looking at the African opportunities- Represented the company in various Market initiatives For example, representing Catlin in the Lloyd’s Opportunity Group market consultation through the LMA Show less

• Developed and implemented effective ways of engaging customers and internal Zurich departments to ensure appreciation of the service differentiator Zurich offered. This was achieved through knowledge gained from my retention experience as a Business Manager and the insight to the overall business strategy/requirements as Strategic Assistant.• Interacted at all levels with Head Office Operations in Zurich and the UK Exec Board as required (building on the years of Customer Centricity… Show more • Developed and implemented effective ways of engaging customers and internal Zurich departments to ensure appreciation of the service differentiator Zurich offered. This was achieved through knowledge gained from my retention experience as a Business Manager and the insight to the overall business strategy/requirements as Strategic Assistant.• Interacted at all levels with Head Office Operations in Zurich and the UK Exec Board as required (building on the years of Customer Centricity gained in various roles through Thos R Miller Broking House and Zurich, recognising the important role of Communication and Collaboration)• Member of the Extended Leadership Team Select senior leaders within the company chosen to act as role models and lead teams through interactive meetings and the changing Zurich interaction mindsets• Experience with lean tools for business improvements including: - Claims/Business MI project with Exec sponsorship (looking at improvements where required) - setting up further project groups to analyse and implement changes for a more efficient process of collating and presenting customer MI data - Implemented Standardised Premium allocation and Underwriter Support instructions process across Property/Marine, Casualty and Financial Lines• Established back office alignment project with key suppliers to improve business processes• Introduced a monthly Best Practice communication initiative Show less

• Prepared business and plan reviews in conjunction with the Executive team• In conjunction with Compliance Team, monitored CEO governance and compliance activities to ensure legal and regulatory responsibilities were fulfilled• Worked closely with the CEO and other Exec Board members, on specific projects, preparation of presentations for European meetings and Employee Briefings• Attended UK Board Meetings and Strategic Away Days • Coordinated the production and… Show more • Prepared business and plan reviews in conjunction with the Executive team• In conjunction with Compliance Team, monitored CEO governance and compliance activities to ensure legal and regulatory responsibilities were fulfilled• Worked closely with the CEO and other Exec Board members, on specific projects, preparation of presentations for European meetings and Employee Briefings• Attended UK Board Meetings and Strategic Away Days • Coordinated the production and running of ZGCUK key Executive meetings, workshops and other events• Delivered on CEO key specific projects: for example ‘Why Zurich’ presentational material across Operational, Sales/service and Claims with resulting material being used to train 800 Engineers worldwide and at AIRMIC• Researched and prepared presentations for the Executive team• Reviewed information and reports received by CEO and identified actions for further information requirements:• Ensured that CEO met external or self imposed deadlines• Acted as key point of reference for internal and external information requests Show less

• Appointed a new Business Manager role following a company restructure with a focus on: - Portfolio management of complex international programmes across the organisation - Deal management (this meant being responsible for the programme ‘cradle to grave’) from the design based on customer needs through to managing set up on the global service network/movement of money across the network, sometimes including onwards to customer captive company within agreed… Show more • Appointed a new Business Manager role following a company restructure with a focus on: - Portfolio management of complex international programmes across the organisation - Deal management (this meant being responsible for the programme ‘cradle to grave’) from the design based on customer needs through to managing set up on the global service network/movement of money across the network, sometimes including onwards to customer captive company within agreed deadlines• Cross-selling for existing customers and across regions through ‘pitcher/catcher’ approach receiving recognition from management• Worked with the relationship management community of predominantly FTSE250 companies• Achieved client retention levels of 98% throughout period of role Show less

Built on the Key Customer Account Manager role:• Provided the first point of contact for customers and brokers for all complex programme servicing issues for several FTSE quoted companies• Established criteria for new role aimed at global customers leading to acceptance of the new process across the organisation• Designed and documented a service programme that satisfied customer’s needs• Managed the implementation and delivery of mutually agreed service with clearly… Show more Built on the Key Customer Account Manager role:• Provided the first point of contact for customers and brokers for all complex programme servicing issues for several FTSE quoted companies• Established criteria for new role aimed at global customers leading to acceptance of the new process across the organisation• Designed and documented a service programme that satisfied customer’s needs• Managed the implementation and delivery of mutually agreed service with clearly defined service standards• Created and maintained operational plans for each nominated customer• Architected the service - for global customers, working along side Underwriters and Relationship Leaders, managing customer expectations and mapping out an agreed (by all parties) Service Level Agreement. Show less

• Introduction of new customers to the Zurich service delivery proposition• Developed pro-active communication with nominated customers and Zurich team• Customer advocate with Underwriting and claims functions• Developed a network of contacts at different organisational levels between and within Zurich and nominated customers facilitating operational effectiveness of service delivery

Jewry Street, London

Performed a wide range of roles including:• Preparation of Policy Wordings• UK Account Handler for trade associations, Public & Private companies• Broker and International Account Handler specialising in Italian Fine Art and Specie business for clients ranging from the Vatican to large industrial corporations• PI and BBB• Placed and ran an Italian Accountant and Solicitors PI Lineslip