Anne Griffith Email & Phone Number

Calgary, Alberta, Canada

Reporting to the Manager of Operations, I am responsible for leading a small team of Operations Administrators in daily tasks as well as maintaining account administrative services to the Private Services Group.

Ottawa, Canada Area

• Prepare all client account documentation• Develop & maintain excellent knowledge of PWL’s Operations department processes• Develop & maintain excellent knowledge of IIROC requirements for brokerage account maintenance• Be the team’s point of reference for account opening documentation requirements• Ensure the accuracy of client information in our database• Prepare and deliver statements, reports, and tax documents to clients

Ottawa, Ontario, Canada

• IIROC licensed• Work directly with 3 Investment Advisors • Organize meetings and conferences and prepare all required documents for the meetings• Manage the Investment Advisors agendas including scheduling appointments and meetings with clients and business partners• Manage all incoming emails and/or calls and ensure a timely response

Place Ville Marie, Montreal Qc.

• Replace the team leader while they are away Oversaw the transition of the Quality Control Department from Toronto to Montreal• Learned a number of different tasks and procedures in order for Quality Control to run successfully within Montreal• Successfully reduced the amount of work that was 2 weeks overdue to being on schedule• Managed client and account information within ADTS system• Managed secondary review phase to highlight documents that were erroneously approved by the documentation analysts in an effort to continuously improve approval process• Number of documents reviewed per day increased by over 200 once Quality Control moved to Montreal • Coordinated with processor team to ensure that incorrect forms were amended• Assisted in writing manuals to facilitate in future training process

Place Ville Marie, Montreal Quebec

• Reviewed various account opening documents, that have been submitted by RBC branches across Canada, to ensure for data accuracy and completeness• Evaluated approximately 200 documents a day, often exceeding the required performance target of 140 documents• Provided clear and concise written instructions to branches when a form was completed incorrectly, in order to avoid future errors• Assessed account opening documents such as KYCs, Power of Attorneys, Trusts, Estates, Court Orders, QI documents, CAFP1s, Resolutions, etc. • Reviewed new investment forms, such as PH&N account opening documents• Trained colleagues on how to review PH&N account opening forms• Worked one-on-one with individuals from different departments within RBC to demonstrate how the documentation process works• Assisted in writing up training documents, to help facilitate the teaching process for new employees

Conduct And Practice Handbook, Finance, General

Canadian Securities Course, Finance, General

Bachelor Of Arts, Environmental Studies 2005

Social Sciences

Certificate Of Achievement, The Outstanding Administrative Assistant