Client: Discover / Title: Scrum Master / June 2021 – Present (remote)Client: Capital One / Title: Scrum Master / Jan. 2021 – June 2021 (remote)Client: Humana / Title: Scrum Master / Nov 2020 - Jan 2021 (remote)Client: Bank of New York-Mellon / Title: Scrum Master / Sept. 2020 – Oct. 2020 (remote)Client: Apple / Title: Product Owner/Business Analyst | Dec. 2019 – Aug. 2020Scrum Master Responsibilities: Managed 4 Onshore & Offshore Teams up to 10 team members using the SAFe® Scaled Agile Framework. Participated in PI Planning events, created User Stories in Jira, prepared business process models for ServiceNow, and set up incident reporting assignments and schedules in xMatters. Conducted Scrum ceremonies to follow up on the sprint activities. Worked with stakeholders including third party contractors in the US and South America to gather requirements and business documentation for project status presentations for SVP level executives. Worked with Product Owners and team members to learn and practice healthy backlog management and prioritization practices. Prepared for and facilitates release planning with scrum team. Assisted in dependency management and cross team coordination. Facilitated continuous improvement and the development of a learning culture and conflict management training to scrum teams. Created dashboards in variety of tools to monitor and track performance and KPIs. Facilitated daily standup meetings, Sprint planning and reviews, retrospectives and refinements. Assisted teams in designing prototypes, product strategy and roadmaps to aid in development of applications. Product Owner Responsibilities: Multimillion-dollar CRM & Soft-phone Integration for Inside Sales. Feature development, tools selection; created user stories, Test Scripts. Identified/documented Bug Issues. Conducted workshops on future enhancement requests and requirement gathering sessions with Stakeholders. Managed production release schedule and UAT testing.

PM Business Readiness Data Quality / Consultant Program Management AITA – Assignment Apple, Austin, TX | December 2019 - July 2020- As a AITA/Cognizant employee under contact with Apple, I’m serving as a PM for the Inside Sales organization in the US Enterprise, US Education and Canada segments.- Manage the integration and deployment of a new Softphone into the Apple CRM for 150+ Endusers- Ongoing Data Quality for Contacts and Opportunities- Using Radar to document enhancement requests and identify bugs in the softphone andCRM Production and CRM UAT- Conduct weekly meetings with IT to prioritize and rank bug fixes- Conduct bi-weekly meetings and Demo of Softphone Product to stakeholders to obtainbusiness requirements for enhancements to existing CRM and Softphone- Meet with Business Stakeholders and BPR to review enhancement requests and answerany questions and troubleshoot issues brought by IT / Developers- Manage and triage any issues with 12 Pilot users on a daily basis- Created many detailed UAT Test Scripts for 20.3.1 release- Lead Tester and created numerous Radar Tickets for 3 UAT Smoke Test windows- Created many training documents from scratch such as: How to Install Interact, BestPractices, FAQ, Support User Case...- Created and Manage Hypercare Plan for Phase 1 & Phase 2 for each production launch

As a PM / Product Owner / Scrum - Consultant, Product/Program Management one of the projects I managed was Secure Payment - PCI Payment IVR application. That project was very complex, with a lot of resource interlocks and API integration. We were in planning for over a year and when the time came for code development and SIT testing, it was very straightforward, I kept close tracking communications between teams, following up and helping to resolve blocking issues in Agile. I am a highly effective program manager and product owner, very detail oriented and relentless in pursuit of quality product and on-time delivery.- Managed new Salesforce.com including both classic and lightning experience integration projects involving new Telephony replacement of ePhone with InGenius on the Service Cloud Platform. Primary focus on Secure Payment and recording of calls with Qfiniti to ensure PCI compliance is maintained for AMER, EMEA and APJ regions.- Translate Feature requirements into Technical requirements enabling Development and Architect teams to solution (Lightning Team, DSA Team, Telecom Team and Middleware Team)- Coordinated integration by gathering and documenting business requirements from stakeholders for various Business Groups including Commercial, Consumer and HES. - Create Sprint backlog in TFS (including requirements and tasks - Conducted research and assisted with creation of presentation materials and perform demos as needed for senior management across a range of strategic analysis projects

Digital Business Analyst / Salesforce Administrator / Project Mgmt Team / Sales Enablement• Managed new Salesforce.com integration projects involving Inside Sales, Loan Agent, Mortgage Agents and Call Center Teams., Lobby Management• Managed vendor relations with Live Message, TimeTrade Scheduler, DocuSign and Five9 including documenting and assisting with the implementation for all updates, enhancements and bug fixes/ troubleshooting technical issues• Coordinated integration by gathering and documenting business requirements from stakeholders for Email-To- Case, Live Message, DocuSign, Time Trade Scheduler and Five9• Wrote procedural documentation for managers and directors to use in monitoring individual customer and product groups, allowing quick capture of internal metrics• Conducted research and assisted with creation of presentation materials as needed for senior management across a range of strategic analysis projects

Senior Business Analyst / Salesforce Administrator / Telephony Administrator• Managed Salesforce.com integration project involving 7 data sources from sales centers in 2 countries, increasing revenue by 20% that was completed in 3 months• Managed the vendor relationship with Transera/Broadsoft. This included documentation and deployment of any enhancements or updates as well as bug fixes/troubleshooting technical problems• Coordinated integration of 500+ sales reps into SFDC remotely, while managing deployment of 7 marketing campaigns in Austin with 0 workflow interruptions• Obtain functional requirements from business and convert into stories to groom with solution architect, Developer, QE and UX• Managed Account Ownership assignments. This includes weekly meetings cover any updates, new book of business assignments or bug fixes/troubleshooting any technical issues using TOPS and Optymyze in Salesforce• Wrote procedural documentation for 21 managers and 5 directors to use in monitoring individual customer and product groups, allowing quick capture of internal metrics• Administered Broad Soft Telephony system for call centers in 2 countries creating custom routing/message- handling for 21 teams in disparate markets and increasing revenue by 20%• Implemented and trained on new Business Intelligence (BI) tools that increased revenue for inside sales organization by 25%• Created telephony routing and new roles and set up new users, maintaining clear and concise data and calls for account executives and managers' books of business, improving efficiency by reducing volume of users running reports and gathering own data by 90%. Received a BPI award• Set up end users, functional profiles, data quality and analysis, dynamic dashboards and reports. Worked with 3rd-party system integrations to Salesforce, yielding precise reporting across inside sales with 0 error

• Reporting Pipeline, Bookings and Revenue analysis using Sales Force and MS Access• Creating and developing Dashboards for automated reporting needs • Assist with development, design, build, and analysis of automated marketing using Sales Force• App Setup including Customize, Create, Develop and Deploy• Administration Setup including Managing Users, Company Profile, Security Controls, Data Management, Desktop Administration, Email Administration• Administer all avenues of Salesforce.com• Data migration and integration for Salesorce.com• Standardize, clean and align existing data• Apex uploads and removal of mass data• Automate and improve data reporting quality, and governance while providing expertise in effective daily, weekly and monthly reporting, dashboard and metric design• End user training to both existing and new users; consulting with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.• Ensure that booked opportunities are properly assigned in Salesforce.com and Great Plains for calculating commissions • Designing and creating the underlying structure and data flows to support the application build including: custom objects/fields, workflows, approval processes, apex triggers, page layouts, record types, Visual force pages, other Force.com feature

• Employed by APN – on Assignment at Dell.• DaaS Team Supporting Boeing Deployment Project. • Creating, testing and optimizing database tables• Responsible for validating installation info, preparing monthly payment schedules, and identifying equipment which has moved within the customer’s environment over the prior period to adjust lease schedules accordingly. • Validation of Boeings System of Record vs. Dells System of Record using an Access Database. Built database from ground up and built validations techniques. Computers that I validated were over 65K and Portfolio balance of over $6 million for each months billing period. • Data entry of contractor working hours for billing on the Boeing account. • Reporting breakouts by state for number of contractors working for the Boeing account. • Reporting breakouts of new device purchases for the Boeing account including providing monthly contracts and supplements while obtaining proper signatures for payment approvals.

Sr. Business Analyst/Special Projects • Worked 3 BPI Projects. Yellow Belt Training Completed.• Creating, testing and optimizing database tables while maintain ODBC connections in datawarehouse• Responsible for coordination, conducting & documenting numerous delinquency reports ranging in the billions of dollars. • Understand processes, practices & operating financial systems for business segments. • Research, gather, monitor, analyze trends and document data for historical information.• Develop and maintain financial models and reports to support Sales (50+ employees) Collections (35+ Collectors), End of Lease and Operations (40+ employees) Coordinator business unit requirements. • Assist Sales, A/R Services, EOL, and Finance & Credit departments in creating databases as well as provide ad hoc requests (100+ employees).