Anne Killough Email & Phone Number

Commerce at HealthStream consists of three critical teams supporting the technology and operations for cross-organizational needs. We are driving efficiency, standardization, and growth across a matrix organization for internal and external users. - Salesforce: Supporting the operational needs across all business segments, including marketing, customer service, onboarding, acquisitions, accounting, and sales.- Content Operations: Managing content metadata, taxonomy, and publishing for our healthcare Learning Management System. Working with Partners, HealthStream Content, and Product Management to keep content functioning and trackable within all content systems.- Commerce Engineering: Growing the B2B and DTC online commerce sales channels through modern commerce technologies and understanding buyers in the healthcare industry. Key Commerce components include the technology, the supporting data, and the processes to manage both. With good data, you have easier applications. With easier applications, you have good data!

Greater Nashville Area, Tn

As the hStream Platform Solution Lane Lead, I am accountable for the actualization of the product vision through the delivery of solutions that meet the desired outcomes of multiple stakeholders (users, buyers, partners, and the business). This position works closely with the business leaders to define product vision that align with and drives toward the overall corporate strategy. The solution lane lead directly manages the product design team and is also responsible to lead and mobilize other cross-functional team members without direct management authority to drive towards achieving outcomes as a team. The Platform Solutions Lane consists of B2C eCommerce, Data Platform and Integrations, Identity Management, Content and Asset Management, and Taxonomy/Knowledge Management. A theme for Platform Solutions is creating tools for developers to create more efficiently and standardizing data schemas and integration services across the ecosystem.

Nashville, Tn

• Business Operations IT professional specializing in process improvement and creative problem-solving to support strategic analytics and strategic initiatives. • Leading a team specializing in process improvement and creative problem-solving to support strategic analytics and strategic initiatives within business operations.• Recommends strategies for improving efficiency, effectiveness and consistency of operations and business analytics.• Facilitates, consults, and engages internal business partners in the design and implementation of business projects and processes to meet strategic objectives and operational needs.

Nashville, Tn

• Directed the vendor selection process, implementation, integration with Netsuite, and data cleanup for CPQ. Served as the SME for all contracting processes. • Served as the Salesforce SME for acquisitions providing guidance, configuration, and data migration for customer service, sales, marketing, accounting, and implementations. • Lead the efforts to audit and scrub all historic contracting data.

Nashville, Tn

• Facilitated the vendor selection process, implementation, integration with Salesforce, and data migrations for a new accounting software, Netsuite. • Managed a team of Business Analysts within a matrix Agile team structure.• Served as technical and business process SME for the entirety of the Salesforce platform.

Nashville, Tn

• Gathered business requirements, determined process gaps, and improved efficiencies around business processes within the Salesforce platform. • Implemented a custom Salesforce solution to improve data integrity and process efficiencies within the contracting process.

Franklin, Tn

• Acted as a liaison between business and technology groups to drive strategy and security for business and technology decisions for hospitals within the Hospital System• Evaluated business and user requirements to assist in defining technology requirements• Translated technical decisions into business value propositions for the corporate application owners and corporate executive members• Applied industry knowledge of standards and policies to technology roadmap planning through executive presentations, internal interviews, and report writing• Served as a technical and business process reference for internal CHS teams: Security, Legal, Business Owners, Analysts, Executive Members• Coordinated with vendors to develop a corporate plan for solution adoption, evaluate security risk system vulnerabilities, business continuance impact, and total cost of ownership (CapEx and OpEx) expenditures

Franklin, Tn

Electrical Engineer, Power