- Identified up-sell opportunities and promoted account growth with accounts from 20k to 80k GBP- Advocated for customer needs and shared cross-departmentally to report bugs and best practices.- Proactively managed account escalations with the appropriate internal stakeholders.- Monitored customers’ success with increased engagement and retention.- Communicated customer feedback and requirements to the product team for product improvement. - Effectively managed client portfolio within SalesForce.

Sent on a temporary project to Singapore- Establish CS foundations and structure in the developing Singapore office- Assist HR in hiring for the budding CS team to put a permanent team member in place- Train and supervise new hire to allow for consistent work flow across all Triptease offices- Manage the total APAC book of business to ensure low churn rates and high potential for growth partnerships

- The Founding On-boarding Customer Success Manager for the Americas.- Originally worked with the On-boarding team globally to facilitate reporting, meetings, and updates.- Specifying in independent and boutique hotels.- Created and implemented multiple iterations of the On-boarding Process.

- Handled inbound customer service inquiries by phone and email- Worked closely with the CEO to develop press releases and foster possible partnerships- Brought in over 200,000 dollars in commissionable stays- 94.8% of client reviews of customer service ranked 5 out of 5 stars with a personal rating of 5 out of 5- Collaborated with product development team to increase the user experience of the Skipper system- Mastery of Salesforce and knowledge of booking software SABRE- Assist customers with choosing hotels based on need and event- Research and share information about the chosen destination to provide insight for the client's group- Manage over 100 accounts a week with precision and attentive organization- Negotiate pricing for group blocks with hotel sales mangers to find the best price for customers- Request, correct, and approve agreements for hotel blocks- Answer questions about hotel block types and the Skipper system- Managed the client experience from introduction to date of stay- Maintained updated knowledge of the hotel and travel industry to provide the best options to clients

Began as a freelancer and moved into a Project Management role in January 2016.- Engage with sales staff in order to understand properties for further marketing and design - Source and prepare photos for web production- Manage requests to ensure daily and weekly deadlines are met- Image retouching and resizing - Work alongside internal teams to curate images for social media- Schedule and coordinate photo shoots including location scouting and prop collection- Obtain rights and licensing for images used on our branded online magazine- Prepare on brand images for global marketing campaigns for print and online formats- Scout and direct freelance photographers and illustrators- Design branded banner ads for online marketing- Maintain and run the publishing for the branded blog on wordpress using SEO tactics and company voice to enhance the visibility of each post

- Lifetime book 125% over quota- Cumulative booked more than $100,000 worth of revenue - Top 10% of associate account executives for booked revenue- Curated prospective client list based on metrics and seasonality- Called prospective clients to schedule meetings- Developed and planned sales pitches based on client need via email and phone- Foster connection with clients in order to continue business services- Answered incoming calls related to advertising and product questions- Created and tailored contracts and legal documents for new clients

Redbook & Woman's Day Magazines- Catalogued and entered metadata for recently shot images - Archived photo materials in Hearst wide database or to be sent to the Art department for print preparation- Performed lifestyle and celebrity photo research with agencies ranging from Splash News to Getty- Organized and managed photo shoot logistics such as transportation, catering and prop shopping- Ordered and coordinated messengers to pick up and drop off set and prop pieces to and from shoots- Collected and categorized model release paperwork while assisting on photo shoots- Aided with financial documentation by handling rushed check requests- Called venues and studios to negotiate prices and organize dates for photo shoots- Contacted models and agencies to discuss contract terms for the best possible rate- Took on extra projects such as creating content and maintaining Instagram for @Womansdaymag (raised follower count by 40%) to assist in social media marketing growth and expansion - Organized and logged photography database for both magazines

- Modified and edited (with Lightroom and Photoshop) photographs for the Photo Database- Organize and set up lighting and backdrops for headshots in university photography studio - Managed and oversaw prop closet organization and studio maintenance - Planned and shot campus beauty photo-shoots - Edited, categorized, and added metadata to new and old images in university wide photo database- Restructured interdepartmental photo catalogue to streamline for easy use- Photo researched through internal database for photos to be used in marketing and editorial projects - Edited, categorized, and added metadata to new and old images in university wide photo database

- Assisted local businesses with event planning and organization- Photographed, edited and published event photos on company Flickr- Generated posts and monitored social media presence for the Long Island market segment- Managed local online and in person community by fielding questions and engaging in user discussion- Assisted with event planning by contacting vendors and restaurants in order to ensure smooth execution- Crafted social media posts for Twitter (@YelpLongIsland) and Facebook to enhance regional notoriety which raised follower count by 20% and 30% respectively

- Organize and lead a daily schedule of activities, games, and excursions.- Handle problems and emergency situations in accordance with EF code of conduct.- Coordinate transportation and take account of attendance to insure safety.

- Evaluated and enhanced the social media presence of each client to help improve online visibility- Wrote and published press releases and a travel brochure for the Plymouth County area- Helped to develop and revamp recommended marketing strategy for the company- Worked with clients to ensure customer satisfaction and trouble shoot media issues- Cold called/emailed businesses to present representative package and services to local businesses

- Researched, read, and summarized scholarly work to be used as references for published work- Preformed clerical work such as photo copying, filing, and faxing - Generated a database for department published articles and works for reference in scholarly work- Prepared and reorganized lesson plans for Sikh and Religious Studies Department- Provided support to Department Head by managing calendar and travel plans

- Supervised 20 campers and 5 general counselors 6 days a week- Created and Implemented nightly activities for 10-11 year old girls- Managed and oversaw 8 different classes for daily activities such as Drama, Conditioning, and Sailing