Annie Lake Email & Phone Number

United States

Jaffrey, Nh

• Assist teachers in all facets of daily student support. • Provide accurate instruction to students as directed by teacher/supervisor.• Collect and maintain data accurately.• Maintain appropriate documentation, records, and reports. • Provide flexible support in varied learning styles and needs.• Provide positive and appropriate behavioral support.• Set clear limits.• Use Applied Behavior Analysis (ABA) to record behaviors• Implement comprehensive positive behavioral support plans and effective behavior• Maintain confidentiality in all matters.• Maintain a safe learning environment.• Maintain flexibility in assignments, ongoing program development and daily duties.• Create responsible relationships with students and staff built on respect and positive rapport.• Participate as a member of the educational• Assist with and implement all components of the student individual program• Demonstrate an understanding, patient, and receptive attitude toward students of varied age groups, and varied disabilities. • Model appropriate behavioral interventions.

Peterborough, Nh

- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. (Microsoft and Apple)- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.- Works with other IT staff as appropriate to determine and resolve problems - Trains and orients staff on use of technology (hardware and software)- Recommends and / or perform upgrades on systems to ensure longevity.- Create and maintain Active Directory users and groups- Create and maintain Windows 7 Desktop Images wth WAIK- Setup and configure Mitel IP telephones- Administer Mitel phone system- Maintain company intranet- Create and distribute monthly company newsletter

•Assesses IT Training needs for entire organization•Designs, develops, organizes, and markets courses that achieves the desired learning/performance goals and meets the demands of the business.•Creates and maintains all IT Training documentation•Creates, schedules, and facilitates IT training sessions. This includes webinars, conference calls and just-in-time training.•Monitors and reports on the effectiveness of IT training/learning solutions•Coordinates training and development activities with AECOM's OD training group to ensure a consistent approach and high quality delivery of training across the organization.•Works with AECOM Infrastructure staff to synchronize training program requirements with available network resources.•Develops e-learning modules with Adobe Captivate to publish to user community for on demand training.•Responsible for all systems training (design and delivery) for all companies acquired by AECOM

• Team Lead Desktop Support for Windows XP and Office 2003 roll out• Assist in Active Directory design and implementation• Training Lead for Sharepoint Portal Server Implementation• Project Manager on new Help Desk software implementation• Serve as Exchange Administrator backup.• Work as “second level” support for the ENSR Help Desk staff ; receiving all escalated issues pertaining to desktops; resolving issues within stated service levels• Accountable for desktop issues for approximately 400 end users in the corporate office as well as assist in triage for locations throughout the remainder of the United States, Canada, Asia and Europe• Build and maintain all company-wide desktop images• Configure all newly purchased PC’s for all ENSR office locations•Participated in the company corporate office move project; moving and setting up approximately 400 personal computers and 25 network printers

• Triaged and resolved when possible, calls reported by end users within 37 locations in the United States, Canada, Asia and Europe.• Worked with all levels of end users; scientists, as well as clerical staff and secretaries with all levels and ranges of experience• Resolved a variety of “help desk” questions regarding computer system access, PC hardware, Microsoft applications and Windows 98, 95 operating systems. Exchange electronic mail, NT networks, VAX systems, “home grown” timesheet and project management applications, and telecom issues, including voice mail• Dispatched unresolved calls and worked closely with IS groups; Programming, Networking, Telecom and PC Support, to ensure calls were handled promptly and customer satisfaction remained a high priority• Communicated to end user community planned service interruptions, emergencies and changes in environments• Designed, developed, and maintained technical documentation for the end-user community

Bachelor'S Degree, Psychology

Business

Activities and Societies: Alpha Beta Kappa