Anne-Laure Abel work email
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Anne-Laure Abel personal email
Anne-Laure Abel is a Responsable Hypervision at Groupe IMA. They possess expertise in workforce management, workforce planning, real time monitoring, customer service, business analysis and 29 more skills. They is proficient in Deutsch and English. Colleagues describe them as "I have had the pleasure of having Anne-Laure in my team for 2 years where I got to know her as a very dedicated, pro-active, loyal person with a positive and open mind. She is a great multi-tasker, always in control and meeting her various deadlines. She likes to analyze data and to dig into problems. Anne-Laure does not give up until a solution has been found, using her own extensive know-how of Work Force Management techniques as well as travel industry processes AND her extensive… Show more"
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Responsable HypervisionGroupe ImaNiort, Fr -
Responsable HypervisionGroupe Ima Oct 2022 - PresentNiort, Nouvelle-Aquitaine, France -
Wfm Manager FranceCwt Jan 2018 - Sep 2022Home Working - France -
Travel AssistantUnhcr Apr 2017 - Dec 2017Région De Genève, Suisse -
Wfm Service Level Coordinator: Ressource Scheduling, Call Center Telephony MonitoringAmerican Express Global Business Travel Aug 2012 - Mar 2016Geneva, SwitzerlandImplementation and deployment of WFM processes on the Swiss market using IEX Totalview software solutionCustomer service optimization (through WorkForce and Telephony management)Scheduling (up to 120 FTE) spread over several multilingual sitesMulti-channel contact centers performance monitoring and real-time follow upPerformance analysis and statistical indicators elaboration (KPIs), improvement proposal (synergies) Telephony infracstructure administration and enhancement (PBX… Show more Implementation and deployment of WFM processes on the Swiss market using IEX Totalview software solutionCustomer service optimization (through WorkForce and Telephony management)Scheduling (up to 120 FTE) spread over several multilingual sitesMulti-channel contact centers performance monitoring and real-time follow upPerformance analysis and statistical indicators elaboration (KPIs), improvement proposal (synergies) Telephony infracstructure administration and enhancement (PBX and IVR - Avaya): complete restructuring, cost consciousness Show less -
Air Fare Unit Consultant - International Organisations Geneva (Un, Who...)American Express Global Business Travel Dec 2010 - Jul 2012Région De Genève, SuisseSupport technique pour 13 implants des IOG - Gestion de processus complexes d'après-vente (BSP / Amadeus) Développement et mise en place du process Jump dans son intégralité sur Sabre et Galileo
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Floater / Flying Business Consultant - International Organisations Geneva (Un, Who...)American Express Global Business Travel Jan 2009 - Dec 2010International Organisations GenevaPrise en charge de remplacements sur 12 implants des IOGContribution et déploiement de procédures uniformisées. Formation des collègues sur les implants.
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Quotations AssistantIrish Welcome Tours Jan 2008 - Dec 2008Dublin, IrlandeIdentification et réalisation de programmes pour les circuits de groupes francophones en IrlandeProposition et lancement d'offres nouvelles pour se développer sur de nouveaux segments de clientèle -
Conseillère Clientèle En Voyages D'AffairesAmerican Express Voyages D'Affaires Mar 2003 - Dec 2007Metz, Grenoble, Châlon Sur Saône, FranceOrganisation et gestion des voyages pour une clientèle professionnelleMise en place de processus homogènes. Déploiement de procédures de gestion simplifiées et automatiséesPilotage de l'implant local Areva (agence sur site). Augmentation du CA de 150%. Hausse de la satisfaction clientResponsable du compte Solvay avec renégociation du contrat. Aide à l'implantation de St Gobain.
Anne-Laure Abel Skills
Anne-Laure Abel Education Details
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Afpi Etudoc - Haute SavoieAttestation De Formation -
Afpi Etudoc - Haute SavoieAttestation De Formation
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Afpi Etudoc - Haute SavoieAttestation De Formation
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Ifage241/300
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Iae CaenEntrepreneuriat - Management - Communication
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EscaetBusiness Travel - Amadeus
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Barren County High School - Glasgow, Kentucky - UsaEconomics - English - German - Spanish - Keyboarding - Humanities - History - Psychology
Frequently Asked Questions about Anne-Laure Abel
What company does Anne-Laure Abel work for?
Anne-Laure Abel works for Groupe Ima
What is Anne-Laure Abel's role at the current company?
Anne-Laure Abel's current role is Responsable Hypervision.
What is Anne-Laure Abel's email address?
Anne-Laure Abel's email address is an****@****mail.fr
What schools did Anne-Laure Abel attend?
Anne-Laure Abel attended Afpi Etudoc - Haute Savoie, Afpi Etudoc - Haute Savoie, Afpi Etudoc - Haute Savoie, Ifage, Iae Caen, Escaet, Barren County High School - Glasgow, Kentucky - Usa.
What skills is Anne-Laure Abel known for?
Anne-Laure Abel has skills like Workforce Management, Workforce Planning, Real Time Monitoring, Customer Service, Business Analysis, Voyage D'affaires, Call Centers, Iex Total View, Avaya Ip Telephony, Amadeus, Service Client, Business Travel.
Who are Anne-Laure Abel's colleagues?
Anne-Laure Abel's colleagues are Lorena Amélie, Bénédicte Daniaud, Jenny Fourmage, Pauline Bonneau, Chloe Jubera, Stéphanie P., Virginie Rautureau.
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