That person pacing groups, making content and connections, hyping people up on their running adventure 🏃🏾‍♀️ 🔊

Project coordinator and acting member for diversity, equity and inclusion committee

Forensics and Investigations, EMEA‘Creating the first official PMO function within Control Risks’Evaluation and investigation of EMEAs current processes and ‘pain points’ in regards to project, operations support and management.Working with the business in order to design and implement new, more effective methods of working, data collection and analysis with the goal to generate better value and experiences for our clients (internal and external)Build a centre of excellence for project managementOngoing:- Training staff on how to collect and present data in a more visual format via tools such as power BI and excel.- Working with finance to establish structured way to distribute accurate project performance information around the business.- Creating narrative around datasets that aids decision making across the business.- Installing consistent processes and guidelines around project management that allow the business to govern its outputs as well as monitor EMEA resources- Create best practice within business and highlight areas within enterprise systems that prevent us from maintaining and creating ‘good data’.Implementations:📍 New consistent process of project set up and closure📍Design and creation of new customisable WIP reports/dashboards for projects in PowerBI - using the organisations pre existing data warehouse and invoicing system📍Roll out and build of a departmental sharepoint site that hosts all departmental information: how -to (wiki), MS forms (that link into approval flows) to collect project setup/closure requests. Creation of process flows/diagrams to maintain clear and consistent project communication throughout the EMEA region.

(FTC - Maternity)Central point of contact for all data surrounding bespoke software builds - resourcing, time entries, budget, SOWsTools: PowerBi, Powerpivot, Atlasssian (Jira/Confluence) and Smartsheet

(FTC - 1.5 years)Central point of contact for JVE programme and BAU projects.Maintaining project plans via MS Project, and responsible for collating all project data to present to senior stakeholders in monthly board meetings via highlight reports.

(Promotion - FTC extension) continuation of previous activities plus research for the trust as well as assisting in the planning and development of new services within SLaM

(FTC - 1 year) - created efficiencies in bed flow management, installed risk questionnaire to highlight the risk of a new patient entering the ward depending on its current state. Reduced the amount of ‘empty’ bed daysManaged waiting list and expectations of CCGs for patients awaiting a bedMaintain patient records and liaising with services in and out of the trust for continual care of patients being discharged from our servicesOrganised transport for patient transfers and excursions

• Training and development: Deployment in London and the south west/east to role out new methods and retrain staff in struggling stores. Currently conducting store assessments to identify shortfalls in management practices and staff knowledge. Also providing support to all store managers, and devising plans of action to combat errors and improve store performance, productivity and efficiency. Recently designed a successful course of action which improved a store’s average ecommerce fulfilment rate from below 80% to 90%+.• Management: Serve as relief management to stores within company franchise to cover any and all absences/holidays when internal cover is not readily available. • Administrative: Maintenance of staff documentation and competencies. Complete weekly spreadsheets and reports; act as first point of contact for directors within the company.

• Management/Training: Daily team management of 6 -12 staff and stocktaking. Established new and improved training methods and competencies to assess and train new starters, as well as organised the continual learning and development of existing staff. • Project Management: Used management skills to successfully recruit 50 applicants for new store builds. Employed strong delegation and prioritization skills to successfully complete three new store openings across the south east and London within 2 years. Management of the relationships with external companies and within CeX to organise and oversee logistical stock exchanges and monitor build progress.

Serve customers by carrying out basic buying in and selling procedures, demo-ing stock to potential buyers.

• Managing a phone line, taking and forwarding calls from concerned members of the public.• Liaising with NHS professionals in order to give the best advice possible, when needed forwarding the emergency services to those in serious need of immediate attention.• Taking down confidential information from the public in order to carry out an over the phone assessment; using a click screen program and NHS database in order to input the data provided, and give the caller the information needed in order to gain immediate access to medication or urgent medical attention.

• Box office: Handle skating payments, over the phone transactions, bookings and diary management for the rink (private functions and courses), money handling. • Café: Take orders; prepare food, manage till, maintain hygienic standards and cleanliness of café area and its parameters. • Party coordinator: meeting and greeting birthday families, taking food orders and service meals, decorating the party facilities according to the families’ requests. Handling multiple parties with over 8 children each, which requires a high level of observational and organizational skills. • Ice steward/skate hire: maintain order and enforce rules and regulations of the ice arena, administer first aid, exchanged shoes for skates.

Organise the session skate and maintain order on the ice. Take charge of inexperienced skaters and young children. Processing tickets and pre-booked sessions via ticketmaster software.