Anneliese Peters Email & Phone Number

New York, New York, US

New York, New York, US

New York, New York, US

During the final months of my MBA PrestoDoctor asked me to return to the team to help out during a spike in interest for the service brought on by quarantine.

New York, New York, US

Health and Wellness Services/Telemedecine Collaborated with CEO and CX Manager to build workflows and processes designed to prepare the CX team for growth phase, resulting in 98% faster customer response times and allowed team to expand to one new geography per month.Surfaced connectivity bug hindering 50% of customer interactions and resolved it via.

Culver City, California, US

B2C Moving and Logistics Built data collection infrastructure allowing for regression modeling to illuminate primary predictors of executed sales. Data informed future and continuous sales team training, allowing for sales team growth of up to 100% MOM.Identified opportunity to develop data collection methods in order to pinpoint root causes for damaged.

Culver City, California, US

Investigated and negotiated fair customer claim settlements that satisfied both the business and the customer. Resolved all claims within 1 week and maintained exceptionally high CSAT scores of 90% or above.

Culver City, California, US

Mediated and negotiated fair outcomes for all escalated customer inquiries on behalf of the customer care team.

Water Conservation and ConstructionDeveloped face-to-face marketing strategy designed to reduce customer acquisition costs by 33% by leveraging face-to-face interactions during ancillary or related purchases.Recruited, trained, and led 25-person “street team”, becoming the most effective source of customer acquisition.Observed social media “customer.

Acted as the primary point of contact to negotiate and settle all customer disputes on Yelp, BBB, and CSLB in an effort to maintain positive user feedback on consumer facing platforms.

Moderated heavily advertised Facebook account in order to mitigate and redirect public complaints while simultaneously warming new leads.

Salon/Spa Began as Sales Associate, created position for myself as Salon Manager in less than 2 years while still a full time student. Developed a consistent training program with sales techniques in order to increase profit and guarantee the best experience for our diverse customer base. Consulted weekly with salon owners in an effort to generate creative.

Boston, MA, US

Advertising and Marketing Earned position for 3 month internship as assistant account executive leading to permanent employment at boutique advertising agency.Kept projects focused using Function Point and Sprout Social, maintained constant contact with creative director, graphic designer, account executive as well as outside sources. Identified.

Private Practice HealthcareManaged medical billing, insurance policies, marketing via Constant Contact, ordered product and supplies. Maintained demanding office schedule while selling skincare services and product. Acted as nurse assistant during treatments and exams.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Screenwriting

Education record