• Manage to performance and/or “output” of each individual staff member to ensure they meet their respective daily, weekly and monthly budgeted targets.• Ensure that the Department provides excellent customer service to all clients.• Close liaison with ICT Division on system enhancement, test sites and any system related problems.• Knowledge of Sign off Authorities to ensure maximum production.• Activations on Weava Cell done on a daily basis and up to dateAssist consultants with matters arising from daily processes.• System related problems are communicated to the ICT Division quickly and timeously for corrective action.• Stats are prepared on time and in the format required by the Director. • Daily stats are available on time.• Manage all communications send out branches/brokers and communicate accordingly.• Conduct regular staff meetings to identify any issues within the department.Escalate priority issues not within your scope of expertise immediately for action and/or authorization.• Staff are coached and guided on an on-going basis the ensure their knowledge of all products are satisfactory.• Knowledge of criteria is up to required standard. .• Staff remains well informed and are adequately trained on any new products or systems.• Ongoing mentoring and assistance are provided to the consultants• Training needs are identified and communicated.Training, coaching sessions are recorded and submitted to the training division for record purposes• General well-being of all staff within the department is attended to within the parameters set by the Company.• All staff are motivated and positive in their working environment.• Staff are well informed of system, product, procedural or legislative changes as and when it occurs.• Manage and monitor the attendance registers. • Annual leave is planned to ensure adequate manpower is available to tend to the workflow.• Sick leave is managed and recorded.