Managed and directed testing efforts for multi-million dollar clients including, reviewing requirements for method of testing, planning, preparation, and execution.• Develop software test plans, specifications and test cases, execute test plans and track all issues to ensure resolution before implementation.• Assist in developing testing methodology.• Work with development team to ensure the process is efficient and information/projects delivered are of high quality.• Meet daily with project team to ensure projects are on-time and on-budget and provide feedback for mitigating any identified risks.• Provide LOE (Level of Effort) for testing efforts for new projects and change requests.• Analyze project’s documentation for testing purposes.• Report test results.• Test Lead for high-profile clients.

Designing, constructing, testing, and implementing Business Intelligence and data management solutions.• Analyze corporate business processes and streamlines workflow for new Compass claims processing.• Serve as interface between technical staff and user community, management, and partners.• Build requirement documents detailing Business Rules in manner both technology and the business can understand.• Document flow charts and diagrams on the system capabilities and processes.• Testing for new system design through implementation.• Work with technology group on reviewing designs for system functionality.

Managed successful 5 million dollar information systems and business development project through the development life cycle including, statement of work development, discovery, requirements, build, implementation and integration.• Serve as interface between technical staff and end users, management, and partners.• Created requirements and design documents detailing business rules and needs to be presented and approved by client.• Demonstrated ability to provide consultation and resolve difficult / complex issues.• Responsible for helping to set clear goals and milestones to measure progress.• Managed multiple complex projects through planning, organization, and coordination.• Managed direct report and cross functional resources to meet business objectives.• Worked directly with clients to gather and analyze business and functional requirements to ensure they were clearly understood and defined.•• Responsible for helping to set clear goals and milestones to measure progress.• Responsible for ensuring projects are set up and managed according to the terms of the contract and ensuring an end-to-end solution is achieved.• Develop and manage project timelines according to the project scope.• Responsible for the change management process which includes scoping, timing, cost estimate, requirements gathering, designing, testing, and implementing.• Perform resource forecasting and capacity planning prior to implementing a project and reevaluate resource needs after each phase of a project.

Lead successful project for a multi- million dollar client through the production life cycle process which included planning, testing, implementation, and fulfillment. • Managed the day to day customer contact and responsibilities.• Work with team members to find solutions to problems that the team encounters and moderate discussions within the team.• Managed campaign requirements and execution.• Provide input or recommendations on process improvements.• Managed testing and implementing process changes.• Identify and follow-up on any data or processing issues and immediately provide the appropriate notification for resolution.• Monitor execution and ensure accurate completion of data standardization, cleansing and enhancement processes.

Managed and directed testing effort for a $6 million dollar client including, reviewing requirements for method of testing, planning, preparation, and execution.• Drive the risk weight process for test planning. • Per phase of testing, ensure traceability of requirements. • Created test plans and test cases when needed.• Define test plans, deliverables and criteria for acceptance; obtain approval of entry/exit criteria to be used from Test Manager. • Create testing reports, monitor progress during each test to ensure that the solution is validated and on time and that it meets or exceeds expectations. • Manage defect tracking process, including escalation. • Work with the client delivery/project team to ensure delivery of test activities. • Coordinate the development, updating, and maintenance of test cases. • Assist the Test Manager or Project Manager with managing the work of Test Analysts during test preparation and execution activities. Ensure that testing is on time and communicate to the Test Manager or Project Manager when the timeline is impacted. • Mentoring / Training.

Responsible for team workflow and project management of current and future implementations and communications activities.• Provide day-to-day leadership to team to meet goals and objectives.• Set team initiatives and priorities based on client/organizational business goals and objectives.• Communicate effectively with team and customers (internal or external) to facilitate workflow and affect resolution to project barriers and problems.• Lead the team in evaluating its performance against goals, exploring alternatives and determine what improvements can be made to work methods, processes and procedures.• Work with team members to find solutions to problems that the team encounters and moderate discussions within the team.• Foster the growth and development of all the team members and strive to continuously improve team performance. Provide regular coaching and feedback to each associate and provide guidance when associates are ready for job role level movement.• Provide input on hiring, compensation, reviews and terminations for team members.

Responsible for providing support and consultation in data, analysis, and interpretation based on knowledge of the client’s business and industry.• Design, prepare, execute, and monitor data processing jobs. Ensure the results of the job progress are in line with project requirements and service level agreements. If not, review requirements and consult with the team and/or clients on proposed solutions. • Coordinate input and output data in compliance with Acxiom and client security. \• Use Acxiom or third party tools (SAS, SQL, File Medic, Auditor, etc.) to validate the data based on requirements. • Document code changes or make appropriate code changes in basic languages (Focal, Quickjob, DataStage, etc.); perform testing, and audit results to ensure client requirements are satisfied. • Construct and/or enhance data documentation as needed; audit checklists to fit the appropriate processing steps.• Identify and/or acquire new skills needed for the specific client process/solution to allow for service delivery, process improvement and problem resolution. • Provide data/processing mentoring, training, and/or consulting as part of a team or as a temporary resource during various phases of an implementation solutions development project/process.