I am an authentic, passionate and intuitive senior executive with progressive leadership experience spanning all areas of operations across call centres, service, sales, customer loyalty and retention. I have a proven ability to foster and nurture customer, employee and vendor relationships that simultaneously improve customer satisfaction, increase employee engagement and reduce overall operating expense. I am a trusted advisor, who builds high-performing teams, develops next-generation leaders and can maintain high employee morale and commitment during periods of rapid growth and change. I will always takes challenges head-on and can quickly engineer a turnaround in performance by mobilizing the workforce to “take that hill together”.