Working with a great team of servant-minded leaders and staff to enrich the lives of others. We create paid work, community inclusion, and life skills and enrichment opportunities for people with intellectual and developmental disabilities, as well as provide training and job placement for people with other barriers.

Responsible for non-profit operations in support of providing paid work opportunities for people with intellectual disabilities and other barriers to employment and community inclusion. Work collaboratively with executive team to define and execute strategies and policies, and create innovate solutions to growing opportunities for persons served. Oversee Sales and Marketing functions in support of increasing funding, developing new business, and increasing awareness.

Innovation champion responsible for growing business and working with leadership team to execute strategic initiatives directed by President and Board of Directors. Member of Development Committee responsible for increasing revenue streams through grants and fundraising.

• Managed Facilities Event Services and Production o managed on-campus event coordinators and AV techs o responsible for AV production freelancer process o created streamlined processes and tools o leveraged best practices to grow services beyond Twin Cities• Researched and implemented innovative meeting space solutions to match how people are working• Continually monitored needs and… Show more • Managed Facilities Event Services and Production o managed on-campus event coordinators and AV techs o responsible for AV production freelancer process o created streamlined processes and tools o leveraged best practices to grow services beyond Twin Cities• Researched and implemented innovative meeting space solutions to match how people are working• Continually monitored needs and gaps for US AV Operations and updating AV standards• Responsible for AV refresh strategy • Partnered with Global IT on video conferencing, digital signage, and other networked technologies• Designed and implemented new tiered support model for US AV Operations (people, process) Show less

SR. PROGRAM MANAGER-IT Change, Release & Production Transition (Mar 2013 - Oct 2016) Specialized in infrastructure releases and projects. Selected as lead for $40.5M project related to large acquisition with responsibility for leading local and remote resources to build new integrated test environments containing several SAP systems, applications, and integrations. Developed quarterly infrastructure release process resulting in reduced incidents and production outage hours. Managed… Show more SR. PROGRAM MANAGER-IT Change, Release & Production Transition (Mar 2013 - Oct 2016) Specialized in infrastructure releases and projects. Selected as lead for $40.5M project related to large acquisition with responsibility for leading local and remote resources to build new integrated test environments containing several SAP systems, applications, and integrations. Developed quarterly infrastructure release process resulting in reduced incidents and production outage hours. Managed coordinated releases, created integrated cutover plans, and complied with PM, change management, and release policies; provided scorecards and updates to all stakeholders; collaborated with environment planning, technical, and process teams to ensure thorough testing, risk mitigation, and smooth system transitions. Facilitated escalations, mediated conflicts as necessary. Continually improved processes.(Apr 2010 - Oct 2016)Executed full range of PM tasks and activities, remaining compliant with Medtronic demand management practices, project management system and methodology (PMI), and quality and release policies. Responsibilities included:-Created project plan (MS Project), resource plans, and communications plans-Managed budget, scope, and timeline; ensure project meets all stage gates -Gathered requirements and create process maps (Visio) -Submitted FUT and UAT plans, facilitate cutovers, and monitor hypercare-Coordinated design and development activities of internal and external resources-Reported and resolved issues and risks, provide regular status to stakeholders Projects included:Vendavo Upgrades; Prep The Foundation-Non-Prod Environment Builds; Information Risk initiative; Business Activity Monitoring (BAM) solution (ROAD - Real-time Order Analysis & Dashboard); regulatory project assessment; Global Network Services Infoblox implementation (DNS/DHCP/IPAM ); several worldwide collaborative technologies implementations (Cisco, Polycom). Show less

Organizational consulting

Managing Director (5/08 - 5/10)-Member of executive leadership team, with responsibility for employee relations, day-to-day operations, and overall business performance (P&L, utilization goals). -Managed professional services, customer service, marketing, education services, and office support. -Conducted industry and client research and redesigned educational services strategy, expanded offerings to include new live virtual, CBT, and webinar series.-Designed products and… Show more Managing Director (5/08 - 5/10)-Member of executive leadership team, with responsibility for employee relations, day-to-day operations, and overall business performance (P&L, utilization goals). -Managed professional services, customer service, marketing, education services, and office support. -Conducted industry and client research and redesigned educational services strategy, expanded offerings to include new live virtual, CBT, and webinar series.-Designed products and services pricing strategies, sales commission model, and instituted proposal and project management practices.-Drove execution of sales and marketing events (conferences, trade shows, tech days).-Launched HUGmn (Hyperion User Group of MN); served as executive sponsor.Org Change and Business Process Consultant (3/08 - 5/08)Analyzed existing business process and roles, recommended changes, implemented improved practices and solutions, and designed new roles to support new organizational growth objectives. Show less

-Extensive worldwide travel to ensure operational consistencies across US, EMEA, and APAC locations. -Managed 30 direct and indirect reports, and hired for over 100 customer service center and operations positions for field offices and practice areas.-Designed new performance management system, including titles, roles & responsibilities, job levels, career pathing, and salary ranges for the US.-Managed P&L, created budgets and forecasts, and often exceeded peformance metrics for… Show more -Extensive worldwide travel to ensure operational consistencies across US, EMEA, and APAC locations. -Managed 30 direct and indirect reports, and hired for over 100 customer service center and operations positions for field offices and practice areas.-Designed new performance management system, including titles, roles & responsibilities, job levels, career pathing, and salary ranges for the US.-Managed P&L, created budgets and forecasts, and often exceeded peformance metrics for multiple work groups.-Analyzed roles and processes, identified issues, defined requirements, recommended and managed change, and trained managers, supervisors, and staff. -Created and launched new work groups (shared assessment services, central project management office), including defining long-term strategic plans, designing and staffing roles, creating key performance indicators (KPIs), implementing new process and defining SOPs.-Assisted with opening new offices, including selecting and onboarding staff. -Planned and facilitated regional and global conferences, including designed job training simulations, breakouts, and team-building activities; delivered presentations and hosted entertainment events.-Leveraged thorough understanding of global business processes and cross-organization relationships as member of SAP ERP Implementation Core Team; served as SME for defining order-to-cash processes.-Conducted impact analysis assessments and determined organizational training needs in support of organizational change initiatives. Show less

Managed day-to-day operations for largest operating office located in Twin Cities, Minnesota. Was responsible for performance management, coaching, training and development of up to 25 direct reports in customer service, project management, and administrative roles. Served on leadership team responsible for business strategy and planning, identified opportunities for and developed process improvements, and collaborated with other work groups to ensure standardization and effective cross-office… Show more Managed day-to-day operations for largest operating office located in Twin Cities, Minnesota. Was responsible for performance management, coaching, training and development of up to 25 direct reports in customer service, project management, and administrative roles. Served on leadership team responsible for business strategy and planning, identified opportunities for and developed process improvements, and collaborated with other work groups to ensure standardization and effective cross-office deliveries as needed. Helped plan and host local client events. Show less

Coordinated and implemented marketing projects and initiatives, and worked with product line managers on competitive analysis, content management for intellectual property, and launching new products and services. Managed BIS projects including knowledge management and corporate web site. Served on Employee Involvement Team, planned corporate parties and client events.

Coordinated local and national sales conferences and events, trade show details, and client events. Responsibilities included all facets from securing facilities and F&B, creating communications, selecting and ordering give-aways, designing conference themes, coordinating registration and participant accommodations, and facilitating team-building activities. Managed other sales and marketing projects and initiatives.