Annie Lessard Email & Phone Number

Beverly Hills, California, United States

- Manage the Guest Relations Desk in the hotel lobby.- Serve as the main point of contact for True Waldorf Service Guests and VIP Guests, and ensure hotel departments are fully briefed on their requirements.- Oversee the assignment of rooms based on Guest preferences, special requests, and hotel’s occupancy needs, ensuring optimal room utilization and guest satisfaction.- Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.- Identify and communicate billing and accounting concerns to respective departments. - Maintain the inventory of Guest amenities.- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

Los Angeles, California, United States

- Managed daily operations and service standards on the floor.- Coordinated with all departments, including Food & Beverage, Concierge, and Logistics to effectively execute each reservation seamlessly.- Implemented strategies and collaborated with departments to improve and elevate member experiences and logistical operations.- Enforced compliance of Federal Airport Regulations by both employees and our members to ensure the safety and security of people and the company.- Produced and responded to daily reports pertaining to member interactions, logistical and operational concerns, and all other onsite matters.- Practiced utmost discretion and confidentiality due to the high-profile nature of the members and their guests.- Managed employee schedule and daily reservation assignments based on operational needs.

Summerlin Nevada, United States

- Managed a team of 30 servers, bartenders, bussing staff to deliver fine dining experience in an intimate setting for all guests.- Responsible for onboarding, training and development of dining staff in service standards, and individual opportunity areas to ensure team's ability to consistently exceed guest expectations.- Established one-on-one sessions as well as team sessions to spark innovation on how to improve our offerings and service model.- Organized and coordinated special and private events for high-profile and VIP guests. - Regularly reviewed product quality and researched prospective vendors.- Managed staff scheduling and covering when emergent issues arose.- Prepared weekly sales, insights and incident reports.

Redlands, California, United States

- Managed a team of 60 Front of House team members to deliver exceptional experience in a fast-paced environment. - Established comprehensive standards of procedures to maintain staff safety and guest satisfaction. - Maintained inventory to ensure seamless operational services. - Created detailed weekly expense and revenue reports.- Established one-on-one sessions as well as team sessions to spark innovation on how to improve our offerings and service model.- Addressed all verbal and written guest concerns to maximize the guest experience.

Redlands, California, United States

Redlands, California, United States

Redlands, California, United States

Court Reporting/Court Reporter

- Assist judges and lawyers by capturing, organizing and producing verbatim record. - Write shorthand and create legal transcripts..

English Language And Literature, General