Annemarie Strawn Email & Phone Number

United States

Oversee overnight operations in a hospital setting.

Valhalla, New York

Catering Manager in a fast pace, full Glatt Kosher kitchen.

Little Rock, Arkansas

Jacksonville, Arkansas

Jacksonville, North Carolina Area

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services for DIRECTV. Principal Duties and Responsibilities:-Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures-Listened attentively to customer needs and concerns; demonstrate.

• Responsible for reviewing all major incidents, identifying ownership, producing the appropriate reports for both customers and internal distribution & tracking all actions through to completion. This involves being.
• Chair the daily Global Problem Management meeting.
• Use data collected from Remedy to ensure recurring incidents are tracked, and coordinate identification of root cause.
• Ensure Known Error… Show more
• Ensure Known Error records are established where appropriate. Investigate and produce corrective action plans to eliminate repeat problems.
• Conduct post incident review for critical issues.

• Oversee the Incident Management Process to ensure compliance from all support groups
• Processed /Troubleshooted IT related issues via phone and email for the Global Support Center
• Opened, tracked and resolved incidents/requests in BMC Remedy
• Created and updated work flows for projects and application support
• Monitored E-commerce/Web E alerts in the Gomez console
• Determined criticality of issues and escalate to Level 2 or 3 support groups

Education record

3.0