Empower Sales and Marketing teams to make data-driven ad campaign budget decisions by ensuring the smooth operation of an internal tool. Additionally, collaborates with cross-functional teams and vendors to resolve issues, streamline study request processes, and optimize operational efficiency.

Worked on the development and implementation of comprehensive processes and tooling strategy to manage a growing number of Payments Vendors, and served as a communication and escalation point.

Professional Services team schedule managementTeam programming cases managementProject support and documentation for customer systems migration

Responsible for coordinating workload and incoming projects assignment for the security systems programming team. Professional Services team schedule managementTeam programming case managementProject support and documentation for customer systems migration

Professional Services team schedule managementTeam programming cases managementProject support and documentation for customer systems migration

Equipment order processing Order quality Control

Single point of contact for implementation coordination of customer orders, Checking order feasibility, validation of solution network diagram and network capacity availabilityRegular tracking and reporting of connections status using although Excel and web based reporting tools, order delivery risks pro-active tracking and reporting to requesting party with appropriate action planSchedule operations with 3rd party Field Engineers, Airport Authority, Ground Handler, etcResponsible for Go-Live acceptance scheduling and testing with customers, as well as service migrations, in coordination with LAN and WAN provisioning teams Responsible for submission of order to billing once connection is deemed Ready for Service

• Deployment support of new software Oracle 11I for customer orders and partner resellers• Designated for direct support of major reseller integration MOCA, Los Angeles (1 month stay - March 2008)

• Education of employees on “in house” and “out of home” care program for family members in need of care during employee s business leave and/or travelling for business reasons• Set up of proper care arrangement for employees, considering various personal circumstances and needs• Regular customer update on progress of ongoing care case until fulfilment of the request• Support in recruitment and research of potential members to our care giver program, focusing on the French speaking pool of providers.• Improvement for French speaking standard communication guidelines

VPN order processing for customers receiving multiple Frame Relay connections and IP-connections, including physical routers.Order management covered the router installation coordination, port activation and access circuit delivery until service activation

• Info AG network integration (migration project)• Administrative and technical order validation• Order entry in central ordering database • Service implementation tracking • Regularly provided status report on company internal & customer orders to the Project Director