Ann Brown's Location
Bowers Gifford, England, United Kingdom, United Kingdom
Ann Brown's Contact Details
Ann Brown work email
- Valid
- Valid
Ann Brown personal email
n/a
About Ann Brown
Senior Business Analyst / Business ArchitectDetailed Business Requirements capture for Corporate systems including CRM, Telephony and Document ManagementData Analysis and data flow mapping. Process re-engineering and business improvement experienceBIM and Government Construction Strategy workRemedy Architect with 21 years of Remedy Development Experience for Full Project Lifecycle. Just implemented Remedy Change on version 9. Extensive experience of bespoke development and customisation. Experienced Development ManagerExperienced Service Centre ManagerExperienced IT Change ManagerExperienced Business AnalystExcellent communicator at all levels.Member of Remedy technical advisory council, Jan 1997 - 1999
Ann Brown's Current Company Details
Ann Brown Work Experience Details
-
Itsm ArchitectGsk Jan 2019 - PresentBrentford, Middlesex, Gb
-
Remedy ArchitectGsk Jan 2018 - Jan 2019Brentford, Middlesex, Gb
-
Senior Business AnalystHighways England Aug 2016 - Nov 2017Birmingham, West Midlands, UsSenior role working with Information Manager during the transformation programme and delivery of business needs / processes for corporate systems, I.e. CRM, Document Management, data analysis of key reporting data. -
Business Improvement ArchitectNetwork Rail May 2014 - Aug 2016Milton Keynes, Bucks, GbPart of the Business Improvement Team on the Crossrail Programme Developed methodology for handling Business Improvement requests. Designed and developed Centralised process portal for Crossrail ProgrammeRequirements capture for Programme resource planner, Programme portal, document management , online programme reporting, business intelligence design -
Business AnalystNetwork Rail Sep 2011 - Jun 2014Milton Keynes, Bucks, GbSenior Business Analyst on several large Projects. Gathered and documented business requirements for tools to support the new business process. Produced Use cases, business process models, SMART functional and non-functional requirements in DOORS and System Architect. Facilitated user workshops, design sessions and Lessons Learned. Fully conversant with Full project Lifecycle. Used Waterfall and AGILE methodologies. Consulted on new way of working. Mentored Graduates and junior Business Analysts.
-
Remedy ArchitectBt Dec 2009 - Oct 2011London, GbIn my current assignment I am part of the Remedy Order Management Team. V7.0.1I am responsible for • Workshops to gather User requirements and production of Proof of Concepts,• Overseeing all Remedy designs for the Request management / Order Management system,• Gathering and clarifying end user requirements • Mapping user processes to system processes• Assessing user processes and solution for compliance to ITIL 3, especially for change requests, change management, inventory management.• Providing problem management for major production issues• Performance checking and enhancements for implemented processes and systems• Documenting and designing development standards• Release Management and support for system enhancements • Assessment of existing system for upgrade and deployment on V7.6 -
Business AnalystNetwork Rail Jun 2008 - Dec 2009Milton Keynes, Bucks, Gbon new Track Renewals Project. Gathered and documented business requirements for systems to support the new End to End Track Renewals business process. Produced Use cases, business process models, SMART functional and non-functional requirements in Telelogic DOORS and System Architect. Facilitated user workshops and design sessions. Attended User Forums.
-
Remedy ConsultantImerys Sep 1998 - Jun 2008Paris, Ile-De-France, FrVisit Imerys, every yearMost recently upgraded from ARS 6.3 to 7.1 for both UK and US based servers. Upgraded and redesigned Remedy Helpdesk and Asset System from version 4.0.3 to 5.1.1 and then to 6.3. Implemented a web strategy to utilise new functionality. Implemented French Helpdesk on same server with French web views. Implemented Web based Online Software/Hardware request and New User request, Delete User request. -
Remedy DeveloperSerco Mar 2008 - Apr 2008Hook, Hampshire, GbLiaised with Change Manager to define requirements for enhancements to Change management system. Provided Functional Requirement and Technical Requirement document for new Release of bespoke Change Management system. Developed and demonstrated enhancements for new release on ARS 7.0.1 -
Remedy ConsultantJp Morgan Jul 2006 - Jan 2008New York, Ny, UsProvided 3rd Line support on bespoke Client Query tracking System developed on ARS 6.3 / Unix. Also designed, developed and implemented Enhancements and fixes for system. Provided training and technical direction for transition of Remedy Support/Development to new Offshore Remedy team of eight. Architect and Technical Consultant on system enhancements, performance improvements and new requirements. -
Remedy ConsultantColt Telecom Oct 2004 - Jul 2006London, GbDeveloped Interface between Remedy Fault Management System and OH&P system via web methods. Provided 3rd Line support for Colt Remedy Team, and in September 2004 became Support Team Leader, providing day to day management of Colt Remedy support team of eleven. Change Management, Patch Management. Part of Transition Team for outsourcing to INFOSYS. Technical Consultant for Order No. Migration and implementation of Current Revision checking of Orders. Analysis, systems design and development of ad hoc system requirements.Development Lead and Project Manager for Product Tree implementation -
Remedy ConsultantGlaxosmithkline Jun 2000 - Feb 2002Brentford, Middlesex, GbProvided Consultancy for migration from Applix helpdesk to Remedy HD 4, with customizations for SmithKline Beecham, and then to consolidate disparate systems within Research and Development for the newly merged GlaxoSmithKline organization. Designed and Implemented a full DSO Solution
-
Global Change ManagerDeutsche Bank Ag Dec 1997 - Jul 1998Frankfurt Am Main, Hessen, DeJoined Deutsche as Global Change Manager in 1997, and took responsibility for developing a global policy and process for change management. In designing these, An extensive knowledge of Remedy was required in order to allow a smooth transition to an all-electronic process as development progressed.As a result of my Remedy knowledge, I was also asked to take responsibility for all workflow development within the investment banking area of Deutsche, encompassing Problem Management, Service Request, Change Management, Asset and Incident Reporting.Participated in the design of a number of processes as part of the global restructuring of Investment Banking IT Infrastructure. This included Problem Management and Project Management in addition to owning the Change process in its entirety. -
European Service Centre ManagerMerrill Lynch Jun 1995 - Dec 1997New York, Ny, UsRoughly half way through my time at Merrill, I was appointed European Service Centre Manager, with responsibility for Service Desk, Service Request Admin, Voice Technicians, Adds, Moves & Changes and Remedy development. This entailed managing approximately forty five staff. During this period, managed the rollout of 13 Remedy based applications including:Problem Management Software Release External Client ServicesService Request Bug Tracking Facilities Help DeskOrder Processing Incident Reporting Event ManagementAsset Management Change ManagementSkills were also used in a number of areas, such as process design, outsourcing teams, and bid management Responsible for designing the Multiple Queue Meridian ACD, and MAX reporting utilised by the Service Centre. -
Remedy DeveloperMerrill Lynch Aug 1994 - May 1995New York, Ny, UsAsked to join the Remedy Technical Advisory Council, run by Remedy in California.Initially employed to take responsibility for developing a Problem Management workflow for the bank's London support organisation, which was developed from scratch, as it was necessary to mirror the internal process flow. It was here that much my Remedy knowledge was gained, given the eventual number of processes that I was responsible for automating
-
It Support ManagerSky Television Oct 1993 - Jun 1994Auckland, New Zealand, NzResponsible for implementing a support organisation in an immature and rapidly developing environment. This presented many difficulties such as budget constraint, lack of clear process and absence of IT strategy. Wrote the network server strategy for Sky, which was successfully implemented.An innovative approach to technology was clearly demonstrated by the implementation of a bulletin board system for the publication of programme listings, which still in use. By implementing a simple, yet effective solution, savings of approximately £250K annually were achieved. -
Network ControllerYorkshire Television Sep 1990 - Oct 1993as the Network Controller. Designed and implemented a national network of Novell servers with locations in Leeds, Newcastle and London. It encompassed WAN, LAN and server design, including the integration of Unix based servers.Due to the immaturity of much of the available technology, it was necessary to build a new team to provide the necessary skills to support the technology as it was rolled out.
-
Solution Centre AnalystHouse Of Fraser Sep 1986 - Jul 1990London, England, GbStarting in the central Buying Department, Moved into a technology role, having been asked by management to establish the Information Centre in London. Responsibilities included desktop support, network support, training, implementation of new applications and design.E:\jpm\Annres5JH2.doc Printed 8:25
Ann Brown Skills
Remedy
It Service Management
Change Management
Business Analysis
Problem Management
Solution Architecture
Statistical Data Analysis
Integration
Requirements Analysis
Business Process
Agile Methodologies
Service Desk
Release Management
Data Migration
Project Management
Incident Management
Business Process Design
Project Delivery
Management
Service Delivery
Service Management
Analysis
Requirements Gathering
Stakeholder Management
Business Requirements
System Deployment
Business Process Improvement
Business Intelligence
It Asset Management
Bmc Remedy
Sdlc
Itil
It Strategy
Telecommunications
Software Documentation
Infrastructure
Unix
Information Technology
Prince2
Enterprise Architecture
It Management
Data Analysis
Microsoft Office
Business Strategy
Strategy
Customer Relationship Management
Ann Brown Education Details
-
The Royal Military College Of ScienceCivil Engineering -
Westwoods Grammar SchoolO-Levels And A-Levels
-
Ursuline Convent - IlfordPrimary School
Frequently Asked Questions about Ann Brown
What company does Ann Brown work for?
Ann Brown works for Gsk
What is Ann Brown's role at the current company?
Ann Brown's current role is ServiceNow ITSM Architect and Agile Product Owner at GSK.
What is Ann Brown's email address?
Ann Brown's email address is an****@****l.co.uk
What schools did Ann Brown attend?
Ann Brown attended The Royal Military College Of Science, Westwoods Grammar School, Ursuline Convent - Ilford.
What skills is Ann Brown known for?
Ann Brown has skills like Remedy, It Service Management, Change Management, Business Analysis, Problem Management, Solution Architecture, Statistical Data Analysis, Integration, Requirements Analysis, Business Process, Agile Methodologies, Service Desk.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial