Anne Mckelvey Email & Phone Number

Lenexa, Ks

* Manage and coordinate all aspects of client relations for a national non-profit organization. * Develope, presente and implemente custom direct mail fundraising strategies for non-profit organizations.* Manage various database maintenance tasks, determine criteria for data selections, monitor data updates and provide detailed instructions to production departments* Create reports, analyze results of direct mail programs, maintaine extensive job documentation and client history files.

Amarillo, Texas Area

* Accounting duties – the invoicing of printed materials, graphic services and sign products* Verified and processed company purchase orders and vendor invoice payments* Managed USPS postage permit deposits and transactions* Analysis and tracking of department production and revenue* Created and implemented various quality control procedures to ensure the accuracy of billing and payment processes* Customer Service – assisted customers with service and invoicing issues.

Houston, Texas Area

* Account Management duties - provides schedules, detailed job instructions and assistance to various departments and outside vendors in the course of job production.* Supports and assists 3 members of the Sales Team

Houston, Texas Area

* Account Management - Responsible for the day to day management of client relations, job planning, production coordination and execution of materials and products.* Extensive client experience. Ability to coordinate multiple client contacts, provide guidance and industry expertise. Built relationships with wide variety of personalities in internal and external environments.* Managed a staff of 10 Account Managers who provide superior customer service to over 200 active clients. Performance ratings of staff improved by 8.6% since 2010. * Increased both order ticket quality and on-time invoicing standards for the department* Implemented an Incident Report procedure which includes researching errors, analyzing costs, recording metrics and creating or modifying work procedures. Procedure resulted in a Client Service Dept. error rate reduction of 53% in 2 years.* Created and implemented a Standard Operation Procedure documentation procedure which has resulted in a library containing over 100 active client SOP documents

Houston, Texas Area

* Responsible for account management and client relationships with a wide range of Financial, Commercial, Agency, and Non-profit clients with sales of $20 million.* Managed a team of 12 Account Managers and Coordinators * Developed and implemented work procedures, department training sessions, client communication guidelines, department goals and company objectives.* Collaborated closely with the Business Development, Estimating, Print and Production departments to ensure top quality products were produced for our clients.

Lenexa, Ks

* Managed and coordinated all aspects of client relations for over 70 Non-profit and Commercial accounts which included The Salvation Army, Sprint, Applebee’s, Prudential Realtors and a number of Missions. * Hired, trained and managed 3 Account Coordinator staff members.* Fulfilled various client requests for database maintenance, fundraising programs, direct mail campaigns, and job analysis.* Developed, presented and implemented custom direct mail fundraising strategies for Non-profit and Commercial clients.* Managed various database maintenance tasks, determine criteria for data selections, monitored data updates and provided detailed instructions to Production departments* Created reports, analyzed results of direct mail programs, maintained extensive job documentation and client history files.

Houston, Texas Area

* Displayed an excellent understanding of print, production and mailing processes.* Assisted clients with job schedules, production planning and guidance for efficient and cost effective mailings.* Provided schedules, detailed job instructions and assistance to various departments and outside vendors in the course of job production.* Tracked the status of jobs throughout the production and mailing processes. Submitted job quotes and issued billing instructions upon job completion.* Coordinated and monitored programming and merge/purge projects. * Appointed as the trainer of new Account Service Coordinators due to my exceptional attention to detail, organizational skills and project completion

Ba/Fine Arts, Graphic Design

Education record

Education record