Anne Mcnaron Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Central Pa / Central Nj

I am passionate about local food advocacy and related community needs, organic farming and how software technology intersects and complements them.I’ve had opportunities, paid and volunteer, to work in two specific industries which excite and challenge me: software & web design and local food systems and advocacy.Rolling Harvest Food Rescue - non-profit connecting farmers with those in need-- consulted with leadership to plan and prepare for implementation of new WordPress website-- met with team at design agency, Local Wisdom, to advise and assist in early phases of website design and development-- participated in seedling and seed planting on multiple, organic farms-- gleaned and package produce for distribution to hunger relief sitesLarry McConkey Productions - cinematographer-- redesign and deployment of FileMakerPro database in support of Steadicam Workshop in Munich, GERGet Your Pet - online pet adoption community-- remote website testing and QA prior to live launch

Central Nj / Eastern Pa

Supported Sales and Professional Services teams in development of solutions to drive new and existing software and services sales and serve as trusted advisor throughout the sales, implementation and retention motions. Created and presented Statement of Work (“SOW”) for new and existing customers with collaboration across Sales, Product, Development and Services business units in complex services sales opportunities.• Built out the new CEM role, developed role process documentation and delivered training on position to sales and services team.• Significantly reduced customer escalations by pre-sale engagement, detailed project scoping, communications and follow-up.• Piloted integration of product line into newly created PSO (Professional Services Organization) improving operational effectiveness of Business of Law

Central New Jersey

Hired to develop Annual Professional Service Plan to deliver advanced consultative assistance, reporting and data services to customers. • Designed, developed, implemented and grew Annual Professional Service Plan for customers. Recognized for growth of plan and increase in customer satisfaction as evidenced by Net Promoter Score improvements. • Delivered technical and consultative support and training sessions to customers.• Developed and delivered solutions presentations for client conferences to educate customers and drive services and software sales.• Acted as Project Manager responsible for multiple software implementation projects.

Central Nj

Manager of Senior Technical Support Engineering team of 8-15 employees. Led projects to build & implement processes for increased operational efficiencies and/or cost savings. • Accountable for team operations, performance/reviews, hiring and personal development • Build relationships across business unitsSuccessfully led engineering team through acquisition while managing customer escalations and technical support data analysis

Home Based

Senior Consultant, Client Services (2004 – 2007) Responsible for software installation, training, data conversion and consultative remote or on-site assistance. • Scoped complex, custom requirements for, documented and delivered services on-site to customers managing the change process start to finish to enable optimal business continuity during the conversion process.• Assisted in integration with products TimeMatters, CompuLaw, Equitrac, Handshake and others to increase client efficiency in operations.• Created and delivered presentations for Juris Users International Group conferences and local User Group meetings improving customer satisfaction and increasing sales.Metropolitan New York Regional Sales Representative (2003 – 2004)Responsible for new account sales for Metro New York and Northern New Jersey• Represented Juris as business partner resource when in public, on-site and during sales presentations and trade shows.• Developed and maintained relationships with prospective clients including discovery of services needed, potential challenges and customer goals.• Developed business relationships with managing partners and administrators at current and prospective law firms.Previous Experience (1985 - 2002)Data Conversion and Software Training SpecialistCustomer Support and Services ManagerTechnical Software SupportDirector of Hospital Volunteer Services

Nashville, Tn

Responsible for maintenance and growth of adult hospital volunteer program. Developed a new Junior Volunteer Program and recruited, screened, trained and matched with organizational needs and opportunities.Created first Standard Operation Procedures manual for the Volunteer Department.Community outreach to find volunteers;Training and orientation for volunteersScheduling and supervision of volunteersVolunteer recognition

Bs, Speech Pathology/Audiology

At Vanderbilt I was able to to develop, under the guidance of the late, wonderful Walburga von Raffler-Engel, a multi-disciplinary BS.

Education record

Anniston, Alabama