Business Development & Communications Manager, New England GROWS, May 2014 – Dec 2017• Managed exhibit sales team including creation and deployment of all marketing efforts• Concierge for VIP exhibitors through sales process and providing logistical support in advance and onsite • Exhibit hall design and creation and maintenance of live, interactive online floorplan • Developed promotions and disseminated sales materials to event alumni and prospects through various channels• Managed exhibit hall on-site during set up and throughout event. Partnered with vendors and reinforced relationships and branding through direct customer interaction• Maintained web content and created graphics for Exhibitor Service Center (logistics, to-do, tool kits). Created and distributed hardcopy forms & guides through regular email communication• Generated annual marketing timeline and general messaging in collaboration with Executive Director • Created and deployed all email communications to members and GROWS attendees & exhibitors through various channels • Liaison between graphic designer and vendors, ensuring consistent branding and messaging across marketing platforms• Researched and established relationship with new printer for show guide production and distribution to 40,000 prospects

• Managed all client databases and website content. Researched and implemented new association and event management software to improve member experience, streamline internal processes, and reduce costs by combining services. Oversaw transition including initial database conversion / upload, website design, and website content migration • Produced annual dues billing and recertification documents. Redesigned hardcopy forms to scale down mailer size. Analyzed mailing costs and initiated new off-site system for savings in man-hours and postage fees• Implemented online renewal process to reduce paper consumption, cost to clients, and ease of use for members. Sourced and implemented digital publication software for newsletters. Updated distribution process to decrease paper consumption• Managed event promotion with website listing, online and hardcopy invitations, and email marketing• Processed incoming registrations including client invoicing for 13 events per year, average attendance 125• Provided guarantees and setup information to venue in advance and managed setup and registration • Prepared badges, registration lists, and signage design/production for each event • Reconciled event for approval by Board of Directors and submitted vendor invoices for payment• Increased sponsorship and ad sales for associations by enhancing Associate Member program benefits and leveraging relationships with key influencers • Managed recruitment and brand awareness efforts by finding relevant events and exhibiting on behalf of associations

• Managed all client databases and website content. Researched and implemented new association and event management software to improve member experience, streamline internal processes, and reduce costs by combining services. Oversaw transition including initial database conversion / upload, website design, and website content migration • Produced annual dues billing and recertification documents. Redesigned hardcopy forms to scale down mailer size. Analyzed mailing costs and initiated new off-site system for savings in man-hours and postage fees• Implemented online renewal process to reduce paper consumption, cost to clients, and ease of use for members. Sourced and implemented digital publication software for newsletters. Updated distribution process to decrease paper consumption• Managed event promotion with website listing, online and hardcopy invitations, and email marketing• Processed incoming registrations including client invoicing for 13 events per year, average attendance 125• Provided guarantees and setup information to venue in advance and managed setup and registration • Prepared badges, registration lists, and signage design/production for each event • Reconciled event for approval by Board of Directors and submitted vendor invoices for payment• Increased sponsorship and ad sales for associations by enhancing Associate Member program benefits and leveraging relationships with key influencers • Managed recruitment and brand awareness efforts by finding relevant events and exhibiting on behalf of associations

Multi-association management firm providing membership & certification oversight, educational programming, and meeting & event production for 3 horticultural associations including production of New England GROWS, a $1.5 million budget not-for-profit annual conference & trade show in Boston. Contributions to client and team success resulted in increasing levels of responsibility. Clients including New England GROWS, Massachusetts Arborists Association and Massachusetts Association of Landscape Professionals - titles & responsibilities based on client, outlined above.• Front office reception, mail distribution, supply inventory / orders, administrative support to Executive Director, as requested• Oversight of office equipment including negotiating leases and training staff on new equipment • Streamlined internal systems to reduce inefficiencies resulting in decreased expenditures and man-hours across the board

Exceeded sales goalsAssisted homeowners and trade professionals on the floor with furniture and fabric selections. Provide in home design assistance and generate floor plans and furniture layouts as needed Developed and grew client base through trade outreach, networking and referrals Ensured customers expectations were met and exceeded by providing excellent customer communication and follow-up throughout sale and through post delivery follow-up Maintained store visual displays in accordance with directives. Maintained overall appearance of store by completing daily opening and closing dutiesCommunicated weekly sales reports to management

High-end residential interior design firm with 2008 Gross Sales exceeding $5 million. Worked with clients & principal through all phases of residential design projects from initial client meetings, construction phase, through final installations and execution of punch listsWrote & successfully managed an average of $1.3 million net business per year Generated furniture layouts & elevations in AutoCAD. Generated & maintained budgets based on floor plans Specified lighting, hardware, fixtures, fittings, hard surfaces, wall treatments & paint colors and prepared corresponding schedules Specified all details of soft window treatments, shades & hardware and oversaw installationSourced fabric, furniture, lighting, carpets, etc., with NYC vendors, as well as local retail & trade only sources Conducted client presentations to review design concept, present selections and finalize selections. Attended site meetings with home owners, architects, contractors and subs to review progress and make selections Worked with vendors to secure quotes, wrote vendor purchase orders and client billing documents Supervised office project coordinator as she tracked all components of projects from receipt of client payment to installationReported to principal with status updates via Outlook task list & weekly staff meetings

Exceeded 2004 & 2005 sales goals for new orders & delivered salesMaintained knowledge of all current products. Assisted trade professionals with specification of hard surfaces, fixtures, fittings, lighting & accessories for the complete bathDeveloped & nurtured relationships with assigned client list via sales calls & in-store meetings. Cultivated new relationships with walk in home owners, architects, designers and other trade professionalsOversaw customer service issues with factory rep and performed on-site inspections to avoid QC issuesChallenged my creative ability with innovative applications of product line in the layout of tile and stone designs. Visited sites to inspect goods and review tile layouts with homeowners and sub-contractorsWorked with suppliers to secure custom strike-offs and samples as requested by trade clientele

Junior Designer / ExpeditorAssisted Principal and Senior Designers in sourcing, hand drawn floor plans, purchase order writing & client billing documentsWorked with vendors to track all components of projects from client payment to installationReported to principal & clients with updates. Scheduled & oversaw deliveries and installationsAccompanied Principal on site visits, shopping trips, and client meetings to stay abreast of project statusMaintained design library, fabric samples and catalog library. Met with outside reps to keep resources up to date