Annemie Van Der Donk Email and Phone Number
Annemie Van Der Donk work email
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Annemie Van Der Donk personal email
I bring over a decade of experience in International Ecommerce/Multi-Channel B2B retail, with a career spanning 20+ years across various sectors, from startups to corporate giants. My unwavering focus on customer satisfaction, creative problem-solving, data-driven results, and a blend of strategic vision and operational understanding define my approach.In recent roles, I've specialized in site search, personalization, online customer journey optimization, and web analytics, collaborating closely with online marketing teams. My leadership skills drive operational excellence and foster transformative change in dynamic environments. If you're seeking a dedicated professional experienced in process optimization, team leadership, and operational challenges, let's connect to explore collaboration opportunities for achieving success.
Cliëntondersteuningplus
View- Website:
- clientondersteuningplus.nl
- Employees:
- 50
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Independent Client Support ProfessionalCliëntondersteuningplusLimburg, Netherlands
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Senior Manager Webshop Operations EuropeViking Europe Jun 2019 - Nov 2023Venlo, NetherlandsOrchestrated optimisation and expansion of 13 Viking webshops across Europe, leading multinational team of 32 specialists in four countries. Directed team of 10 India-based specialists who spearheaded webshop navigation and search functionality improvements. Championed impactful business cases for webshop enhancements, securing Management Team buy-in and collaborating with IT SCRUM teams for seamless implementation. Cultivated collaboration across Sales, Marketing, Procurement, and IT departments to initiate strategic projects aligned with overall business objectives. ● Boosted webshop conversion rates, increasing online sales through strategic campaign implementation and navigation overhaul. ● Minimised product pricing errors, ensuring customer satisfaction and brand reputation through meticulous price maintenance protocols.● Streamlined webshop launch process accelerating time-to-market for new features and functionalities. -
Manager Merchandising Technology Europe - Site Search And NavigationOffice Depot - Europe Jul 2015 - Jun 2019NetherlandsLed team of nine specialists to elevate webshop user experience across 13 platforms. Spearheaded navigation and search improvements, alongside implementing personalised product recommendations to drive customer engagement. Streamlined webshop operations through team leadership, ensuring smooth functioning of platforms.● Enhanced customer journey through improved navigation and search functionality. ● Boosted sales by personalising product recommendations.● Streamlined operations resulting in rapid turnaround time for updates and new features.
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Ad Interim Manager Personalisation And Multi Variate Tests - EuropeOffice Depot - Europe Jan 2017 - Nov 2017NetherlandsIn addition to my primary role, I oversaw a team of four specialists responsible for crafting personalized online customer experiences, creating customized banners, and providing individualized product recommendations. This team also conducts tests to assess their impact on revenue and improve the customer experience. They demonstrate proficiency in prioritizing the development of new features and functionalities for our website.
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Ad Interim Manager Web Analytics EuropeOffice Depot - Europe Apr 2015 - Feb 2016VenloIn addition to my primary role, I led a team of 4 web analysts specializing in generating reports and offering insights into both on-site and off-site web behavior.
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Manager Customer Experience Ecommerce Bnxl-DachOffice Depot Jan 2014 - Jun 2015VenloDirected optimisation of European webshop navigation, search functionality, and overall customer experience. Led team of four specialists to conduct rigorous multivariate testing, ensuring data-driven improvements. Served as interim lead for both Webshop Analytics team and Personalisation team, guiding four additional experts in gathering user insights and crafting personalised experiences.● Increased webshop conversion rates through multivariate testing of navigation and search features. ● Boosted customer engagement through personalised product recommendations.● Minimised customer support inquiries by simplifying webshop operations. -
Content Specialist Ecommerce Region Bnlx-DachOffice Depot Mar 2012 - Jan 2014VenloOptimisation of 8 webshops in 6 countries
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Web Analyst Ecommerce EuropeOffice Depot Feb 2008 - Mar 2012VenloImplementation of webanalytics including webshop reporting for 33 websites in 11 European countries.
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Coordinator Sales OperationsOffice Depot Jan 2006 - Feb 2008VenloIn this role, my key responsibilities were: • Coordinating contractual price lists for key clients in the Contract segment and overseeing the Sales Operation Team BNLX, which includes 12 employees.• Possessing proficiency in the SAP environment.
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Project Manager Mystery ShoppingMystery Guest Jan 2002 - Jan 2006In this position, I evaluated the retail shopping experience by utilizing mystery shoppers who followed predefined checklists. I compiled detailed reports and summaries, presenting findings and improvement recommendations to Management Teams. -
Manager Internal SalesOffice Depot Bs (F.K.A. Guilbert France Sas.) Jan 1999 - Feb 2002Zwolle Area, NetherlandsOverseeing all internal sales operations for regional, special, large, and international accounts, I serve as the supervisor for multiple teams, managing a total of 45 employees. -
Coordinator Internal SalesPt Lontar Papyrus Pulp & Paper Industry Feb 1995 - Jan 1999CulemborgCreating proposals, conducting telesales, and generating reports for account managers, all while overseeing a team of 8 colleagues. -
Office ManagerEiffel Mar 1993 - Feb 1995ArnhemIn this role, my responsibilities included overseeing all on-site office activities and conducting initial interviews for employee recruitment.
Annemie Van Der Donk Skills
Annemie Van Der Donk Education Details
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Office Depot Learning & DevelopmentProject Management And Scrum Project Methodology -
PsychodidactPhysical Education Teaching And Coaching
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Office Depot Learning & DevelopmentHeiman Miller Strategic Selling & Project Management
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Effectief Beïnvloeden (Influencing Effectively) -
Office Depot Learning & DevelopmentManagement Learning Essentials Training, Middle Management
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Office Depot Learning & DevelopmentInsights Profiles For Individuals And Teams
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International Business Management - Ba -
Google Masterclass Mobile Ecommerce
Frequently Asked Questions about Annemie Van Der Donk
What company does Annemie Van Der Donk work for?
Annemie Van Der Donk works for Cliëntondersteuningplus
What is Annemie Van Der Donk's role at the current company?
Annemie Van Der Donk's current role is Independent Client Support Professional.
What is Annemie Van Der Donk's email address?
Annemie Van Der Donk's email address is an****@****home.nl
What schools did Annemie Van Der Donk attend?
Annemie Van Der Donk attended Office Depot Learning & Development, Psychodidact, Office Depot Learning & Development, Icm Opleidingen & Trainingen, Office Depot Learning & Development, Office Depot Learning & Development, Hogeschool Van Arnhem En Nijmegen, Google Masterclass Mobile Ecommerce.
What skills is Annemie Van Der Donk known for?
Annemie Van Der Donk has skills like E Commerce, Web Analytics, Multi Channel Marketing, Account Management, Affiliate Marketing, B2b, Sales, E Business, Marketing, Team Management, Online Marketing, Sales Management.
Who are Annemie Van Der Donk's colleagues?
Annemie Van Der Donk's colleagues are Esmée Bone, Beau Wackers, Hans De Bruijn, Robert Kleijwegt, Cornia Van Der Salm, Carla Otter Haket, Wim Slot.
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Annemie Heutinck - van der Donk
Voorheen Medewerker Bedrijfsproces Avans Hogeschool Bij Avans Hogeschool. Vanaf 1 Oktober 2020 Met Pensioen’s-Hertogenbosch1avans.nl
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