Anne Kelly Email & Phone Number

Jacksonville, Fl, Us

Dedicated to helping mid-size manufacturing, distribution, and logistics companies achieve their strategic and operational initiatives on time and on budget. I guarantee STRATH can help your organization better prioritize, plan, and execute

Working as a Senior Program Manager, I specialize in orchestrating complex operational and IT transformation initiatives for clients, including Fortune 500 organizations as well as small, family-owned businesses. My focus is on enhancing system integration, ETL processes, and business efficiency through strategic planning and technology solutions.Selected Accomplishments:► Advanced procurement planning and forecasting capabilities as part of a comprehensive transformation initiative by directing high-impact, contract-based program, and project management services.► Delivered multiple high-stakes projects as per performance, quality, and compliance standards by supervising diverse team comprising two Project Managers, a Project Coordinator, a Technical Lead, Technical Architect, and Business Implementation Leads.► Implemented new POS system, streamlined digital receipt management, and restructured organizational framework to better align with employee skillsets and interests as an interim, fractional COO for a small floral and décor organization.► Developed strategic roadmaps, including the creation of mission and vision statements, realignment of job roles to support organizational goals and amplification of the company's digital presence to strengthen market engagement.

Jacksonville, Florida, Us

In my role as Business Architect at Birdsong Hearing Benefits, a startup healthcare TPA, I was instrumental in optimizing operations across several critical domains. I spearheaded major initiatives that propelled the company through its formative phase by enhancing process efficiencies.Selected Accomplishments:► Streamlined operations across various domains, including member/provider relations from inquiry management to claims, and hearing aid order management by employing an effective business process functional decomposition model.► Rationalized operations by seamlessly integrating over-the-counter device sales with third-party manufacturing and payment systems, thereby streamlining the supply chain and reducing overhead costs.► Curated key materials for executive planning sessions in 2023, significantly influencing the strategic direction of the company.► Managed the phase 1 release of the member portal, leading efforts in requirements gathering, testing protocols, and defect resolution tracking, which significantly enhanced user experience and operational transparency.► Optimized member engagement by implementing Kore.AI chatbot/IVR systems, which automated inquiry and response management, enhancing responsiveness and member satisfaction.

Jacksonville, Florida, Us

In my role as Sr. Program Manager at Florida Blue, I led a significant initiative within the organization to enhance operational efficiency and user experiences across a $60M portfolio, impacting over 5,000 end-users. With my expertise in SAFe methodologies, I ensured that strategic projects aligned seamlessly with corporate objectives and delivered substantial improvements.Selected Accomplishments:► Spearheaded a pivotal transition for over 5000 end-users within a $60M portfolio, replacing outdated systems with a custom-built technology framework, leveraging expertise as a SAFe 5.1 Certified Solution Manager.► Enhanced project delivery timelines by directing four agile development release trains and one organizational change management release train as well as various agile ceremonies, while also supporting key agile ceremonies such as program increment planning, solution demonstrations, product manager meetings, and daily solution train stand-ups.► Developed a strategic roadmap that addressed the needs of 20 different business areas, incorporating a structured change request process to meet project specifications.► Led a diverse team of more than 100 professionals, creating a cooperative environment that bridged the gap between Business and Engineering/Technology leaders, focusing on shared project objectives.► Advanced the organization's credibility and reinforced customer trust by ensuring that the strategies of Product Managers/Product Owners were in alignment with the overall project aims, and maintained strict adherence to all regulatory standards as the main program contact for internal audits.

Jacksonville, Florida, Us

As a Sr. Project Manager for Florida Blue’s Medicare Operations, I led a team to drive the planning, development, and execution of complex projects that spanned both business and IT domains. My leadership ensured that we not only met but exceeded operational goals by implementing critical system enhancements and optimizing key processes.Selected Accomplishments:► Led multiple projects as part of a $10M+ initiative aimed at differentiating Florida Blue’s Medicare brand through strategic enhancements and technological upgrades across key operational areas.► Improved system efficiency and user satisfaction by implementing vital systems upgrades such as Integrated Voice Response (IVR) and custom-developed claims, appeals, and grievances applications, utilizing both agile and waterfall methodologies.► Developed a comprehensive tracking system for identifying and capitalizing on process improvement opportunities, facilitating targeted and effective operational enhancements.► Led change management initiatives, which included crafting compliance-approved Standard Operating Procedures (SOPs), creating extensive training materials, and restructuring the Medicare claims organization, thus boosting operational readiness for future strategic projects.

Dayton, Ohio, Us

As a Senior Manager at Centric Consulting, I led transformative initiatives that significantly enhanced sales and service delivery while strategically advancing the company's market presence and operational efficiencies. My role entailed a multifaceted approach to leadership, client engagement, and project management, with significant achievements that fostered growth and alignment with the company’s long-term objectives.Key Contributions:► Led account management, staff development, and client delivery initiatives focused on SAP organizational change management and the rollout of an IT project/task/development management tool suite for a $5.2B retailer, driving significant growth.►Played a pivotal role in boosting annual revenue by over $1M through leading budget, resource, and strategic account planning initiatives, in addition to expanding the consultant team from 3 to more than 10 members within six months.►Managed a dynamic team of over 10 consultants and collaborated with the client's cross-departmental teams, including C-suite executives, sales, marketing, IT, finance, human resources, and the SAP implementation team, to oversee project budget, invoicing, and risk management.►Achieved annual operational cost savings of over $300K by collaboratively redesigning the finance shared services organization, working closely with co-located executives, including VPs and Directors.

San Diego, California, Us

As Director at Creative Technology and Design, I orchestrated strategic initiatives to drive revenue growth and ensure exemplary project execution, leading to significant achievements in revenue generation and client satisfaction. My role encompassed overseeing a high-performing team of senior-level consultants, managing key client relationships, and implementing innovative solutions tailored to meet client needs.Selected Accomplishments:► Mentored a team of three Junior Project Managers, providing guidance across multiple projects to achieve successful outcomes.► Created and implemented a custom SDLC methodology for Epicor ERP implementation, specifically designed for the manufacturing sector, to improve the system's adaptability and effectiveness across diverse manufacturing processes.

Akron, Ohio, Us

As a Senior Materials Manager at Air Enterprises, I set annual strategic goals and directed daily operations, such as purchasing, supplier relationship management, inventory management, logistics, shipping/receiving, and inventory control for materials organization within a $500M Engineer-to-Order Air Handling company. ►Reduced product costs by 60% through leading $10M outsourcing project for procurement of materials and competitive quoting for new product line via oversight of key aspects, such as exploded BOM, fabrication hrs., testing schedules, and shipping estimates.►Achieved annual cost savings of $120,000+ via optimized resource allocation, process improvements, and Epicor ERP deployment.►Delivered annual savings exceeding $100,000 by administering RFP process and onboarding of electrical component supplier.

Akron, Ohio, Us

Dayton, Ohio, Us

Centennial, Colorado, Us

Centennial, Colorado, Us

Amsterdam, Nl

Cleveland, Oh, Us

Ms, Industrial/Organizational Psychology

Bachelor'S Degree, Psychology

Interior Design