Anne Marie Navarro, Ms Email & Phone Number

Dynamic and solution-oriented Customer Experience Director with over 15 years’ expertise providing systematic leadership across the Marketing and Financial Service industries. Astute at identifying strategies that support the timely execution of client programs that maximize revenue-generating opportunities. Proven ability to forge alliances through relationship-building and establishing a high level of communication and engagement to meet demands. Employs a customized approach throughout the customer journey and implementation life cycle, centered on retention, optimizing performance, and exceeding business objectives. 𝐀𝐑𝐄𝐀𝐒 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄:❑ Workflow Optimization❑ Capacity Planning❑ Client Service Management❑ Process Development❑ Organizational Leadership❑ Executive Communication❑ Data Analysis❑ Customer Relationship Management (CRM)❑ Quality Control❑ Marketing Research & Analysis❑ Project Management❑ Business Analytics❑ Business Intelligence❑ Team Development❑ B2B Sales & Recruiting❑ Strategic Planning❑ Budget & Reporting❑ Change Management❑ Learning Platforms❑ Customer Retention 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐊𝐈𝐋𝐋𝐒:MS Office 365 – Word, Excel, PowerPoint, Access, Teams, Outlook | Asana | ClickUp | SharePoint | Confluence | Jira | Zendesk | Slack | Google Suite | InfoPath | MS Dynamics CRM | Salesforce | Miro𝐄𝐃𝐔𝐂𝐀𝐓𝐈𝐎𝐍:Master of Science (MS). in Management Information Systems | University of AlabamaBachelor of Science (BS), in Marketing and Management (Cum Laude) | Siena CollegeAssociate of Applied Science (AAS), in Business Administration | Valdosta State University𝐀𝐃𝐃𝐈𝐓𝐈𝐎𝐍𝐀𝐋 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄:Executive Administrator | The Ayco Company, LP.Human Resources Administrator, Recruitment | The Ayco Company, LP.Sr. Administrator, National Sales & Marketing | The Ayco Company, LP.

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  Senior Director, Client Experience

  Farm Journal

  Oct 2023 - Present - Austin, Texas Metropolitan Area