Anne Wise Email & Phone Number

Greater Philadelphia Area

Operations Management Professional in financial services industry with specialty in student lending. Proven ability to manage complex business unit operations with a consistent track record of meeting or exceeding all performance based objectives and project deliverables. Enhance business unit performance through continual process improvements and development of operational efficiencies. Manage annual loan disbursement volumes of up to over $1 billion. Experienced project manager adept at developing business requirements and implementing upgrades for regulatory and product changes. Effective leader and coach in staff skills development and goals achievement. Key competencies include: Operations Management | Regulatory Changes | Change Management Talent Management | Business Continuity | Vendor Relations | Budget Management

Greater Philadelphia Area

Volunteer to part-time answering telephone, processing orders and credit card payments, reconciling orders and data entry.

Philadelphia, Pa 19144

Manage team responsible for the Shrine Gift Shop, Customer Service and Data Entry.

Managed centralized operational support department responsible for organization’s training and quality, user acceptance testing, system configuration and management reporting. Eliminated redundancies and maximized efficiencies. Increased staff effectiveness through formal training curriculum for more difficult and/or technical regulations and procedures. Streamlined user acceptance testing. Implemented formalized change process, risk related levels of signoff and quality control procedures for system configuration changes. Created operational reporting function to support business unit management. Managed all operational aspects of $1.5 billion loan sale. Managed regulatory changes, production and distribution of annual 1098’s and 1099’s. Acted as Project Manager for vendor supported system upgrades.

Managed multiple business units responsible for loan funding, document imaging and storage, mail services and business process flows. Worked on employee moral improvement and career pathing programs. Served in a lead role on many corporate projects. Worked with vendors to implement new business models. Developed and managed annual budget.

Wilmington, Delaware

Managed a team responsible for processing student loan check and ACH disbursements, returns and customer correspondence. Ensured processes compliant with federal regulations and customer preferences. Worked on project teams responsible for requirements, testing and implementation of new products, vendor solutions and regulatory changes.