Manager - Client Services
1-800-Database
•Supervised daily operations of project management team•Provided superior service, reliability, and customer responsiveness•Assessed customer needs in the areas of space management and advertising•Provided technical support to customers and staff•Assisted in beta testing internal software applications and influenced ideas for further software development•Pioneered successful turn-around of department into company’s strongest through the evaluation and improvement of personnel, procedures, processes, and technologies•Fostered new team approach to increase productivity and morale•Worked with staff and vendors to increase turn-around time and minimize losses•Developed and implemented proactive company-wide policies and procedures encouraging teamwork with focus on service•Created departmental processes saving staff time and energy•Reduced staffing requirements by 17%, increased efficiency and job satisfaction, and eliminated turnover problem•Redesigned physical environment to promote comfort and efficient departmental coordination•Proposed and implemented reference manuals encompassing product applications, special customer instructions, processes and procedures•Coordinated client and interoffice files and paperwork•Trained new employees of who many were promoted to Key Account Coordinators responsible for major in-house accounts•Contributed to BPR reorganization process•Key accounts include Webvan, Nabisco, Nestle, Lowe’s, Vo-Toys, and Home Depot