Director Of Decision Support Analytics & Integration
Pleasanton, California, Us
Manage multi-disciplinary team across three core pillars: enterprise data analytics, systems integration and ServiceNow platform management.- Quarterbacked internal product development cycle for top strategic priority customer health solution that integrated and reported on core customer health KPIs from 5+ business systems. - Employed empathy to identify cross-functional pain points and use cases for customer health solution, led requirements gathering, KPI definition, build, testing, deployment, training, and internal product incubation. - Built close relationships with senior leaders from Go-To-Market, Product, Engineering, Solutions and Sales to embed customer health solution into existing business processes and to drive enhanced cross-team alignment and collaboration. Within 3 months, scaled usage from 2 to 6 teams and grew user base by 400%. - Collaborated with Solutions team to drive product lifecycle (vision, use case definition, design, build, test, deployment, project management) of first internal feedback system for measuring employee experience and IT service delivery. - Developed enterprise data strategy for cloud data warehouse tech stack needed to support operational reporting of business data through to Tableau. Presented business case to CIO for technology investment and resourcing plan, both of which were approved. Managed company’s first enterprise data warehouse (Snowflake and Fivetran as ELT) implementation from start to deployment. - Led priority CFO cross-functional initiative aimed at reconciling and ingesting annual contract value (ACV) data from customers into Salesforce to enable system-generated Board of Directors reporting and audit readiness.- Executive lead from Women@ ERG, committee member of Diversity, Equity and Inclusion ERG- Selected as one of 5 employees to represent Medallia in the global employee value proposition campaign for what it means to bring your whole self to work