Senior Client Success Manager
CurrentManage day to day operation for my book of business of over 500k participants. Work collaboratively with internal teams to provide client deliverables. Use timelines and project plans to stay on target with goals and deliverables. Use daft insights to drive client decision making and leverage success stories to build awareness and increase intrinsic motivation for participants. Problem solve with technical and development teams to achieve client deliverables. Work with Jumbo clients over 100k participants. Highly responsive to client and customer service issues, resulting in client accolades and building trust with the client.