Anne Pomeroy, Apm Email & Phone Number

• Establish productive, professional relationships with key personnel in client accounts to strengthen our business value.• Contribute to business development in the Tax and Accounts Payable fields by cultivating familiarity with competitor offerings and industry trends.• Deliver careful analysis and accurate data to clients.• Coordinate the involvement of Anybill departments, including IT, Integrations, Sales, Client Services, and Management resources, in order to meet account performance objectives and clients’ expectations.• Lead solution development efforts that best address individual client needs, while coordinating the involvement of all necessary company personnel.• Provides live system training on an as-needed basis for client accounts.• Risk and process analysis research for recommendations on process efficiency, visibility, accurate reporting, and decreased risk exposure.• Construct company requirements and implementation of systems such as: Salesforce, Zendesk, and custom-built systems. • Lead and maintain department-wide certifications.• Implement company-wide training programs for the continuous education of staff on the system and quality assurance. • Underwriting experience in internal and external system processes, including requirements for future internal and external business enhancements, and scripts for system-wide training videos and manuals.• Managerial duties including, but not limited to: creating job descriptions, completing timekeeping, employee performance reviews, training, hiring, and firing of department staff.

Washington, District Of Columbia

Recent promotion: Tax and Accounts Payable Implementation Manager and Director of Customer Service.

Washington D.C. Metro Area

MANAGEMENT EXPERIENCE•Direct report to the COO and manage a team of 10 (mid/senior level) to support over 1500 client accounts, including Fortune 500 clients and non-profit organizations.•Strategic development of business relationships within the US and CAD, for a 99.9% success rate of waiving imposed penalties.•Implementation of company-wide training programs for continuous education of staff on the system and quality assurance.•Led and maintained department-wide AP Certification since 2013. •Implementation of employee recognition and volunteer programs.•Create job descriptions and complete timekeeping, employee performance reviews, training, hiring, and firing of department staff.ACCOUNTS PAYABLE & TAX EXPERIENCE•Implement and train businesses with cloud-based platforms and accounting systems.•Expert in the remittance of taxes, primarily: Sales and Use, Telecom, Corporate, and Property tax.•Expert in the notice prevention and notice abatement process.•Preparation and filing of 1099s.•Educate businesses on AP and Tax best practices via webinars and conferences.OPERATIONAL EXPERIENCE•Project Manager for Operational departments.•Expert in process analysis and recommendations for process efficiency, visibility, accurate reporting, and decreased risk exposure. Analysis of the tax notice life-cycle led to business enhancements that limit the company’s notice liability exposure to less than 1% since 2013. Reduced process errors to less than 1%.•Construct company requirements and implementation of systems such as: Salesforce, Zendesk, and custom-built systems. •Underwriting experience in internal and external system processes, including requirements for future internal and external business enhancements, and scripts for system-wide training videos and manuals.

Washington D.C. Metro Area

-Manage the Customer Service Department with primary focus on our tax customer service group.-Resolve tax notices using a tax notice tracker on behalf of our clients.-Develop company-wide operational processes using MO Suite, Access, and internal software.-Provide internal company training for the Operational and Customer Service Departments using.-Create training and process manuals for new clients.-Lead new client and partner training on the Anybill processes using GoToWebinar and powerpoint software.-Assist in developing and maintaining partner and client relationships via phone, email, and in-person meetings.-Lead new client implementation.

San Diego, California

Cofounder of a beach cleanup nonprofit. Each event we averaged 100 volunteers who picked up over 1000 pounds of trash in the San Diego, CA area and expanded across the country.

Create fitness goals for individuals and groups, and implement devised strategic plans to achieve objectives. Use sales, networking, and customer service skills to build and enhance customer relationships and to increase sales.

Developed innovative methods using MS Office tools, Access, and Adobe to research, analyze, and record confidential borrower information to comply with the standards of the Federal government and to ensure Q&A. Communicated daily with lenders across the US, resulting in establishing strong relationships with other companies’ VPs. Generated modern modes using MS Office Excel and PowerPoint to evaluate and report weekly statistics for the company VP. Success and significant achievements were frequently praised by senior leadership in weekly newsletters and meetings.

Certification, Accounts Payable Management

The certification covers internal controls, process functions, vendor file and vendor relations, technology, tax and regulatory, travel.

B.S., Business Management

Activities and Societies: Member of GMU Women's Club Lacrosse team, as well as GMU's Club Swim team. In addition to being an active member.