As a Product Manager in the Global Service Department at Pall Life Sciences (a Danaher Operating Company), I led pricing, new product development and product marketing for the service business associated with three biotechnology equipment lines. Additionally, I drove cross-functional initiatives to expand Pall’s Service business, including:- Spearheading the business unit’s annual strategic plan through voice-of-customer interviews, surveys, and market study- Managing sales enablement, including developing materials and training global sales associates on service offerings and value-selling- Collaborating with service and sales leaders to expand the sale of service contracts at equipment point-of-sale

As a summer intern, I developed a plan for a new commercial offering for the Global Service Department to lease capital equipment to biotech startups.- Designed the commercial structure, financial model and go-to-market strategy intended to drive significant incremental revenue over five years- Created market segmentation and identified the target market / customer profile through voice-of-customer research covering 95+ customers- Presented my strategic recommendation and summary report to Danaher Life Science senior leaders and received a return offer to Danaher’s General Management Development Program (~60% of interns received full-time offers)

As an early Firstup (formerly SocialChorus) employee and senior leader on the Client Strategy & Success Team, I partnered with clients to drive their digital transformation objectives and led significant cross-functional projects to expand revenue, streamline operations, and reduce customer churn. - Client partner for eight client engagements, including two of the company's five highest-grossing clients. Owned technical implementations, project management and renewals. - Led launch of company’s first global office in London in 2017 as sole employee; initiated all aspects of expansion in EMEA, including local hiring, client engagements, marketing and sales development- Drove adoption of SocialChorus technology as primary workforce communications platform at leading global telecommunications company, resulting in 77% staff using platform in first year- Built and deployed functional operations for Engagement Management team, including department’s first performance management process, matrix team structure, new-hire evaluation process, and four-week on-boarding plan- Partnered with CEO to create playbooks to gain executive sponsorship and transition clients from marketing to workforce communications platform during company’s successful pivot; reduced customer churn and retained revenue- Collaborated with six cross-functional colleagues to develop new company mission and values I was promoted five times over the course of six years. My previous roles included: Associate Product Manager, Customer Success Manager, Senior Customer Success Manager, Customer Success Director, Engagement Manager.

As ClearCost Health's eighth employee, I was involved in all aspects of launching the business. - Coordinated day-to-day technical operations and relationship management for first three enterprise implementations- Launched and managed company’s first call center; selected technology and trained four operators

As one of six student representatives for the Office of Admission, I assisted hundreds of prospective students and college counselors with the Stanford admission process, both on the phone and in person. I also created and led hour-long weekly information sessions on the undergraduate admission process, financial aid, and life at Stanford, which I presented to audiences of two to 100 people.

I created educational materials on gender-based violence for USAID's Africa missions, managed communication between the missions and D.C. regarding monitoring and evaluation processes, supported a cross-functional team with the grant application review process for the Africa, Women, Peace and Security Initiative grant of $1.5M.

As Congresswoman Eshoo’s District Office Intern, I served on the front-lines of the office, helping congressional constituents navigate bureaus of the federal government. I also managed correspondence, including responding to constituents and colleagues.

Over two summers during college, I planned and led multi-week wilderness trips (backpacking, kayaking, canoeing) for groups of youth throughout the northeast, including the Appalachian Trail, St. Croix River, and Muscongus Bay.