I am a Global multi-faceted and results-driven, Project / Program Manager with a deep focus on solution portfolios and driving user experience and customer engagement while managing implementation programs or concurrent projects. I solve difficult problems; provide unique and well-rounded insights; and bring thought leadership, and innovation to every area of engagement. I have expertise in directing cross-functional development teams to plan and deliver large, highly complex projects, programs, and new solutions to clients resulting in millions of dollars of improvements and efficiencies. I have a proven track record of structuring and implementing project portfolios that yield measurable results and cost reductions from improved system / process performance. I am keenly focused on customer requirements and service levels which directly contribute to bottom-line results.