Developed mobile-retail company that sells dog treats, toys and other items at public and private events, such as festivals and non-profit fundraising events. Manage all aspects of business singlehandedly: marketing, selling, procurement, event management, finances.

Trained and supervised sales team members, oversaw closing of store on nightly basis, counting tills and preparing deposits, ensuring store was cleaned and that animals in our care were thriving. Left to start own business.

While endeavoring to open own business, I left Human Resources to learn about the pet industry. In this role, I was responsible for opening and closing pet supply store singlehandedly. Maintained warm, welcoming and safe environment, interacting with retail and grooming customers to understand and fulfill needs. Independently took responsibility for cleaning up customer database.

Provide support to Orlando Training Center, acting as the HR point of contact focused on helping support the business’ performance through proactive solutions. Collaborate with business unit, program and functional leadership to provide guidance on a variety of initiatives such as employee relations, talent acquisition, employee engagement, performance management, compensation, policy interpretation, and employee development.

Promote organization's activities and accomplishments to HR practitioners in Central Florida via website, email, presentations and social media. Add and modify website content using YourMembership.com. Create graphics, forms and written content to support efforts.

Promote attainment and maintenance of professional certification in Human Resources by coordinating and facilitating 13-week study group program twice annually. Plan and present lessons around SHRM Learning System, make presentations to Chapter members and develop articles and flyers to advance certification and recertification.

Developed, compiled and created compelling HR-related content for full-color, online newsletter of the Central Florida Human Resource Association, delivered to 500+ members on a quarterly basis. Prepared presentation recognizing sponsors and promoting organization and upcoming activities for monthly meetings.

Conducted full-day training in job-seeking skills to unemployed Central Floridians. Provided coaching and encouragement to participants to rebuild confidence after job loss. Worked one-on-one to formulate unique solutions to individual challenges.

Provided excellent guest service while ensuring proper guest flow through morning check-in through end-of-day departure. Conduct security bag checks, manage crowds, conduct park orientation, provide information, conduct exit surveys, maintain and supply guest areas in Reception.

Organized Human Resources Department for growing professional engineering services firm with offices in two states, reporting directly to President/CEO.• Championed retention efforts through great customer service and open communications, keeping turnover rate at 10%, below the industry average of 15%.• Identified need for consistent, meaningful performance feedback. Assessed & purchased Halogen performance management software. Planned & executed implementation, then provided training on effective assessment & goal-setting techniques to improve performance.• Led efforts to ensure 401(k) fiduciary compliance, organizing internal investment committee, selecting financial advisor, establishing regular review of investments and employee training, increasing employee participation in the plan by 53% and plan assets by 90%.• Led application effort and won Orlando Sentinel Top 100 Companies for Working Families five years straight, raising the firm’s profile in the community as a “best place to work.” • Designed and maintained content of employee self-service online portal with goal of improving employee access to policy & benefits information pertinent to their lives.• Championed and refined employee/intern onboarding process to effectively integrate 75 team members into firm culture.

Work independently on contract and pro bono assignments, including Interim Human Resources Director for national publicly-traded medical management firm, wrapping up outstanding EEOC mediation claim and Workers Compensation claims and guiding management through office closure.

Established 2-person Human Resources Department for fast-growing professional accounting services firm, reporting to Managing Partner and Chief Operating Officer.• Implemented comprehensive, cutting-edge flexible work arrangement program to improve employee retention in a competitive industry.• Revised employee handbook, following separation from co-employment arrangement.• Guided company owners, managers and staff on various employment-related issues.• Provided HR reports as part of due diligence process in anticipation of upcoming merger with international firm, McGladrey.

Provided Human Resources counsel and benefits support to employees in North & Central Florida. Partnered with Corporate HR to provide payroll & benefit support, including troubleshooting issues. Led recruiting efforts, managing requisitions, posting jobs online and screening applications for medical, technical, administrative & supervisory positions.• Streamlined processes for reporting and tracking on-the-job injuries statewide. Created and circulated simplified workers compensation how-to kit for managers and employees.• Initiated project to scrub data in PeopleSoft HRIS system information. Corrected location and profit cost center information to improve accuracy of personnel cost allotments.

Established Human Resources department for print & mail service bureau, standardizing functions to ensure internal consistency and compliance with regulations. Created and chaired safety and employee events committees, encouraging active involvement and education of staff.